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Filter reviews by Optum Customer Service Representative Reviews
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What employees say about Optum?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
57% employees reported
Flexible timing
86% employees reported
Within city
71% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
4 reviews
Jobseekers also viewed
8 reviews found
Customer Service Representative in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Optim is a wonderful place to work and job security and transport facility is really great.
- Job security - Excellent
- Company culture - Excellent
Dislikes
I would highly suggest you that don't come in chat process otherwise your life will be hell no work life balance worst management I have ever worked under they will not understand your situation and they will treat you like a labour.
- Salary - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company is good.
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing. But shift timings are bad.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
What people are saying about Optum
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company but shift timings are not okay.
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working in optum is really good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing about dislikes in optum
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is good
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing to describe
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is a perfect a optum
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing everything is good and disciplined
Customer Service Representative (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like that I flexibility with my work schedule
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I dislike that if you need assistance from leadership, they're slow to respond
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Similar Designation Reviews
Customer Service Associate in Gurgaon / Gurugram
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company is really nice but the management of chat process is pathetic.
- Job security - Good
- Company culture - Good
Dislikes
Shift should be change on monthly basis not weekly. If load was high they forced to not take breaks and login continuously. I will not continue on this chat process. If your manager is not co ordinating then you will faced the mental break down.
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Analyst in Bangalore / Bengaluru
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good for salary hike
- Salary - Good
- Promotions - Good
Dislikes
No work life balance
- Skill development - Bad
- Job security - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Process Associate in Hyderabad / Secunderabad
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Yes I like the optum but if mangement is good depends on process
Dislikes
Which process I have work that management is not good and doing Preshality with the employees
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Team Lead in Chennai
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Work burden
Senior Associate in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture, management, ambience
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Cab zone
Work Details
Work days: Monday to Friday (Flexible Timings)
Customer Service Executive in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Cab facility not good in optum
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall it's a very good company to work and it's attachments never forget the culture is very attractive
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislikes
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Deputy Manager in Hyderabad / Secunderabad
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security and benefits
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Senior Associate in Hyderabad / Secunderabad
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working culture
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Salary hike and promotions
- Salary - Poor
Process Associate in Ghaziabad
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Avg
Dislikes
Culture there is too much politics there
- Salary - Bad
- Skill development - Bad
- Promotions - Poor
- Company culture - Bad
Other Optum Reviews
Associate Software Engineer 2 in Noida
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work - Life Balance is good , Job security is great , Average compensation better than regular industry standard.
- Job security - Excellent
- Work-life balance - Excellent
Dislikes
No growth , No promotion , people literally spending their career in a company just by doing yes sir no sir , no development , poor work culture , extreme politics , favouritism not a good company to survive for more than a year.
- Salary - Poor
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work policy: 10 days/month from office from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Claims Associate in Faridabad
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I enjoyed my work with Optum . It is a good company and the environment is also great . Optum thinks about their employees very well. I'm thankful of the company for gave an opportunity to work with them.
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Everything is good in optum but several things wasn't good in my Process(C&S).
Associate in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is no work pressure
- Work-life balance - Excellent
Dislikes
No appraisal no hikes no promotion the management was not good they are not least bothered about their employees. Head office was in gurgaon but those people develop their self they will not give much importance to Hyderabad employees A part from IT sector if you randomly ask with any operational team you will get the same answer their is politics. The manager will change every year optum will provide a survey every year how the organisation is running for every employee but the manager will call us and they will take the control from us and fill the forms and give rating 5/5 for the organisation and for themself .If any onshore people is reading this please make this issue it's very bad for the organisation...Read More
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday
Senior Software Engineer in Gurgaon / Gurugram
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great work life balance, learning depends on team, job security is pretty good, salary & benefits are decent.
- Salary - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Promotion and growth aren't attractive enough. Being a healthcare company, they have lots of security policies which sometimes might restrict learning and exploration opportunities with new tech.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Stack Developer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing at all.
Dislikes
No promotions , increment is 5-8% yearly. Promotion is impossible. Everytime change of hierarchy. Not stable. Work life balance is impossible if the manager is from India.
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Medical Coder in Mumbai
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing for now. Last year it is used to be one of the best organisation. When it is used to be Episource. Now after Optum acquiring it becomes worst.
Dislikes
No Work life balance. Target Pressure . Rude behaviour by management. Not appreciating employees efforts. Low salary
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Medical Coder in Mumbai
Full Time
Healthcare & Life Sciences - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Extreme work pressure with no target consideration. Unrealistic target expectations. Rude behaviour of TL's. Working for more than 8,9 hours ended up to get marked as halfday . No work life balance. Even after having flexi hours for login. Managers constantly ask employees to login before 9am.
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Medical Coder in Chennai
Full Time
Healthcare & Life Sciences - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working atmosphere is good and there is no frequent change in project, which helps to know the project and get stable in quality and production
- Job security - Good
Dislikes
Work pressure, no good salary hikes or promotion, Too much of internal politics which spoils the standards of an MNC.
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Clinical Investigator in Noida
Full Time
Doctor Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
NA
Dislikes
I was forced to WTO despite my medical and family conditions. And when i asked to extend WFH i was asked to resign then management made me do it forcefully.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Claim Representative in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Optum comes with the best management, job security with stress free working environment, with only 10 days of office and 20 days of work from home.
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary package is not charming
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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Customer Service Representative Jobs at Optum
- HQ - Prairie, USA, United States (USA)
- Healthcare
- 10k-50k Employees (India)
- Hardware & Networking
- IT Services & Consulting
- Software Product
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 Optum reviews submitted by Optum employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Optum is the right company for you. 57% of employees reported the working days... at Optum as Monday to Friday. 86% employees reported the work timings at Optum as Flexible timing. Read more- Home >
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