Mphasis is rated
3.7 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Mphasis is rated
3.7 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
19 reviews found
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Popular
Customer Service Officer in
Pune
Full Time
·
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Jul 2018
Likes
It was really good experience working with mphasis, their is job security, work environment is excellent, u will get lot to learn over their
Dislikes
One thing which will disappoint you is salary structure
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Officer in
Pune
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 12 Sep 2023
Likes
Nothing to say
Dislikes
Work life balance is not their due to night shifts, no special night allowance is provided, and as per salary work pressure is very high
Mphasis is very good organization and my teammates also very helpful and supportive but management was not good as I have expected as per the companies reputation and cafeteria was just average, co. policies are good, appraisals are not good and salary hike is also very low nad I never heard about bonus, allowances.
Dislikes
No, Mphasis is a best company to make good career. But, companies Senior management has to focused in some specific processes to improve there management there are lot of issue like, work, projects, internal politics and ignorance of any employees genuine concerns.
Work Details
Its was good experience with Mphasis but management was not good and some people really don't know how to understand employees and there genuine concerns.
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Officer in
K R puram
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2022
Likes
I got a good experience in this company...
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
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Mphasis.
Customer Service Officer in
Pune
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 May 2021
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
It gave me an opportunity to restart my career after a career break which none of the top MNCs were ready to do. Thankful to Mphasis for that.
Dislikes
Very claustrophobic work environment. The fear of losing ones job is ingrained so deeply from the day of induction, that it is negative.
Work Details
It was a call takers role, so the usual. Nothing extraordinary to specify.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Officer in
Bhubaneswar
Customer care Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 09 Mar 2019
Likes
That was nice company
Dislikes
Admin was not good
Work Details
I was cso & handling to Airtel customer
Work days: Rotational Shift
(Flexible Timings)
Customer Service Officer in
Pune
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 26 Jun 2019
Likes
Company is good
Dislikes
Management is not that good as they do not care for employee.
Work Details
Better
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Nothing i would say
Customer Service Officer in
Pune
Banking specialist Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 31 Mar 2020
Likes
Was in Mphasis for 10 months in a banking project TD and the project got ramped down and went back to Canada.
Dislikes
No
Work Details
Work timings: Strict Timings
Customer Service Officer in
Vadodara
Customer Service Operations Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 12 Feb 2021
Likes
Good work environment and culture.
Dislikes
Salary is decent but career growth is slow
Work Details
learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Officer in
Vadodara
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Aug 2018
Likes
Great company ever
Dislikes
Nothing
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Officer in
Bangalore / Bengaluru
BPO Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Oct 2019
Likes
Nothing
Dislikes
It was worst experience to work starting with transport, work pressure, development. Everything was horrible and night mare.
Work Details
I don't recommend any body for working in this company. It's very horrible experience
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Officer
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 28 Aug 2019
Likes
There is no proper response from higher level no recognise their employees even from HR u people not providing long time jobs for all and there was an issue with PF
Dislikes
Nnnn
Work Details
Just we worked and got the salary .
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
People also ask about Mphasis's Customer Service Officers
How is Mphasis to work for?
Mphasis is rated 3.7 out of 5, based on 19 reviews by employees on AmbitionBox.
Mphasis is known for Job Security which is rated at the top and given a rating of 4.3. However, Career growth is rated the lowest at 2.8 and can be improved. To know first hand how it is like to work at Mphasis read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Mphasis?
According to AmbitionBox ratings, Mphasis employees rate its salary and benefits as 2.9 out of 5. You can know more about Mphasis Salaries at AmbitionBox
How is the work culture at Mphasis?
Work culture is rated 3.6 at Mphasis by 19 employees. While job security is rated 4.3 and work-life balance is rated 3.3 at Mphasis. Read detailed reviews by employees of Mphasis on AmbitionBox.
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Mphasis Customer Service Officer Reviews by Locations