Marks & Spencer Customer Service Assistant Reviews

Likes

Good benefits for staff that butter the managers and stay on their good side.

Dislikes

Old staff harass new joinees and constantly keep an eye on who's working and who isn't while they themselves barely work and loiter around in the cctv cameras blind spots. Also they break many SOPs, pass inappropriate comments about female customers and bad mouth managers, also if you were to break any SOP unintentionally they will tell you its okay to make mistakes but behind your back will tell the management in order to get under their good graces. Many staff have left the Goa Store due to this reason thinking that the manager is harassing which is some what true but the other half truth is its the old staff behind your back that complain to the managers about each and every move you make even though you may be doing your best. So you may think it's the manager that's harassing you but the truth is the management is being influenced by the talks of such staff. Also they will never believe you and only believe what the old staff have to say. They form opinions about you and draw a conclusion in their head that you are a certain character and refuse to see the reality of how you actually are. Also sometimes the managers have egos since they are of a post higher and older in age, they break SOPs too but will be quick to point out your mistakes. Old staff also steal your sale and no matter how many times you try to tell the manager, nobody will take any action. Then when your performance is low during the end of month/quarter/year. The manager will say you are not good enough of a sales person. Absolutely toxic environment at the Goa Store, please think thrice and do not fall for the salary and 2 week offs. In the end of the day it's your mental health that will be on the line, as it is there's alot of physical work which is not an issue but the mental stress combined with the physicality of the job will get to you....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The company is excellent.But the HR and manegement is soo poor.

Dislikes

Because of management behaviour is soo poor.

Likes

M&S brand is really good. Good salary for freshers. Leave policy is also good.

Dislikes

Management team is not good.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Company is too good. Management is bad. They will kill staffs with work

Dislikes

If we look from outside its too good company to work giving two weeks off and all. Bug they will kill us with work load. Dont go brothers

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Each and every aspect of company is superb as compared to other brands

Dislikes

Every thing was good just it was the store manager Mrs. bhakti from MIL for which i quit my job she is very disrespectful and very political manager i have ever worked with not at all supportive worst culture of MIL the company is good but its the management which destroys the culture for which brand image gets reduced

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I get two week off ...and no night shift..

Dislikes

Now they don't have any incentive plan..

Likes

Nothing

Dislikes

Lots of policies Salary issue

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

It's working culture and store environment.. Along with the values the brand promises to stand on

Dislikes

Everything

Work Details

Sometimes hectic because this brand has a huge customer base

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.