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Filter reviews by HSBC Bank Customer Service Associate Reviews
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4 reviews found
Customer Service Associate in muntinlupa
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job stability
- Skill development - Excellent
- Job security - Good
Dislikes
Nonstop upskilling. The workload is too much and not worth the salary. I applied as a Customer Service Representative. During the job offer and onboarding, I was told that I will do the usual customer service role. Opening/closing of account, some payments for credit cards. checking account status putting the account on freeze status and lifting banned that's it. That's supposed to be it. After training and nesting, we officially take calls and after 2 weeks we were pulled out. For another training this time it's for their online banking, after 2 days we take phone calls again and after that, we were pulled out again to train for scams, fraud, and disputes. I had enough when we were told that we will be training for credit cards and mortgages as well. Like the hell, this is the only center I know who makes their CS an All Rounder. There is supposed to be another department for disputes, fraud, and credit cards. I know that because I have been to 2 other financial company Capital One and Genpact before HSBC. This is the first time I got stressed at work and I feel so stupid because there was a time that I feel I don't learn anything like my brain just refused to accept other information because I have no time to process and familiarize myself with everything since it is another training every week....Read More
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Hyderabad / Secunderabad
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security and work culture is good and leave policy is good.
- Salary - Good
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Management says they are supportive but when needed they do not support even for health issues. Career and growth is very slow. General Policies and rules as a company are different for different process even though they are working for same company. They need to hire more people but they do not do that and pressurise old ones.
Work Details
Work life is good. No work in week offs
Work timings: Flexible Timings
Work related travel: This is a desk job.
Customer Service Associate in Hyderabad / Secunderabad
Corporate Communication Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work environment at hsbc is real gud. And have helpfull ppl around.
- Skill development - Good
- Job security - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Transport facility
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Mumbai
Full Time
SCM & Logistics Department
Overall Rating
Top trending discussions
Similar Designation Reviews
Relationship Manager in Mumbai
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
*Steep learning curve * Work life balance * Ample leaves annually * Good for target oriented sales * Regular interaction with management
- Work-life balance - Good
Dislikes
* Hire and fire culture. New joinees are not given enough time to adjust. *Processes are cumbersome. Too many layers involved. * Culture is not inclusive. People are left out from team conversation/outings, if one doesn't behave like others. * Too much party culture. Spills into your weekends. Expected to contribute for all such outings individually @min. 2k. * Growth is slow and stagnant due to lesser presence in India. * No guidance on work, in the name of flexibility and freedom. Management expects all staff to achieve targets nevertheless. * Bonus is dependent on manager relationship and not performance related. * Compensation is pretty average. * Internal movement requires strong recommendations, else doesn't happen....Read More
- Job security - Bad
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in London
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work life balance is really good and work culture is good.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
They should provide proper trainings to the new entrants
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
good organisation to start your career as a fresher
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
no
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in Kolkata
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
It's great place, no issue
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Relationship Manager in Pune
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good Bank to work with
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Bad Managers who will do partiality
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Service Executive in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like everything from joining, work, atmosphere, culture
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Not satisfied with the increments
Customer Service Executive in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to be disliked
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Relationship Manager in Bangalore / Bengaluru
Full Time
Corporate Banking Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great work life balance good benefits for employees.
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary is very low
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Bangalore / Bengaluru
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Policies towards there employees
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
None
Sales Manager in Pune
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Like good work here
Dislikes
No comments
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Other HSBC Bank Reviews
Operations Manager in Chennai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
1) Hdpi finance will help you to grow better than trade finance department. 2) Yearly bonus 3) Job safety 4) Work life balance 5) Hybrid working for just 1 day working.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
1) No work life balance in trade finance department
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Associate Vice President Finance in New Delhi
Full Time
Investment Banking, Private Equity & VC Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is fine it’s all deepen process and sn leadership
- Job security - Good
- Promotions - Good
Dislikes
Management/ Sn leadership keep changing and demanding efficiency at any cost
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Project Manager in Mumbai
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You have little bit work life balance but again this depends on your department as well.
- Salary - Excellent
- Skill development - Good
- Promotions - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Some departments culture is not good as there are old employees who are insecure and create a toxic environment.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Functional Consultant Lead in London
Full Time
IT Consulting Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good projects. Long term vision and ownership at every level
- Salary - Good
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Comparatively slow decision making. Standard technology instead of cutting edge stuff.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Manager in New Delhi
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Skill development and training programmes
- Skill development - Good
Dislikes
Culture which has changed drastically from last year and 2 after covid.
- Job security - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within Country.
Senior Consultant Specialist in Pune
Full Time
Investment Banking, Private Equity & VC Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work life balance compensation Good hikes
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Not much challenging work need to adopt latest technology work IJP Process can be more improved
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Manager in Gurgaon / Gurugram
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's being great working with Hsbc. I am associated with the company from last 6 years .
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Favourable
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Associate Vice President in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A good cultural working bank about 2 years ago.
Dislikes
People do not like the Indian or Private Bank culture, MNC Bank are getting worse.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Flexible Timings)
Software Engineer in Pune
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good work Life Balance, Good Pay for freshers , All good but hike and promotions are not good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
hike and promotions
- Promotions - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Assistant Manager in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good , excellent working condition
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Every thing is good
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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