HSBC Bank Customer Service Associate review

Jobseekers also viewed

Standard Chartered Reviews

3.7

• 4.6k reviews

HSBC Group Reviews

3.9

• 4.8k reviews

ICICI Bank Reviews

4.0

• 38.3k reviews

Axis Bank Reviews

3.8

• 25.6k reviews

State Bank of India Reviews

3.8

• 3.9k reviews

HDFC Bank Reviews

3.9

• 39.8k reviews

Kotak Mahindra Bank Reviews

3.8

• 16.9k reviews

IndusInd Bank Reviews

3.5

• 11k reviews

Yes Bank Reviews

3.7

• 7.8k reviews

AU Small Finance Bank Reviews

4.2

• 11.6k reviews

IDFC FIRST Bank Reviews

3.9

• 10.3k reviews

Bandhan Bank Reviews

3.7

• 7.8k reviews

Jana Small Finance Bank Reviews

3.8

• 6.1k reviews

Equitas Small Finance Bank Reviews

4.5

• 6k reviews

Ujjivan Small Finance Bank Reviews

4.1

• 5.4k reviews

Deutsche Bank Reviews

3.9

• 3.4k reviews

Bank of America Reviews

4.2

• 3.1k reviews

NatWest Group Reviews

4.0

• 2.7k reviews

Barclays Reviews

3.8

• 2.4k reviews

DBS Bank Reviews

3.8

• 1.9k reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

4 reviews found

Sort by: Popular

Customer Service Associate in muntinlupa

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

5.0

Skill development

4.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 17 Aug 2023

Likes

Job stability

Skill development - Excellent
Job security - Good

Dislikes

Nonstop upskilling. The workload is too much and not worth the salary. I applied as a Customer Service Representative. During the job offer and onboarding, I was told that I will do the usual customer service role. Opening/closing of account, some payments for credit cards. checking account status putting the account on freeze status and lifting banned that's it. That's supposed to be it. After training and nesting, we officially take calls and after 2 weeks we were pulled out. For another training this time it's for their online banking, after 2 days we take phone calls again and after that, we were pulled out again to train for scams, fraud, and disputes. I had enough when we were told that we will be training for credit cards and mortgages as well. Like the hell, this is the only center I know who makes their CS an All Rounder. There is supposed to be another department for disputes, fraud, and credit cards. I know that because I have been to 2 other financial company Capital One and Genpact before HSBC. This is the first time I got stressed at work and I feel so stupid because there was a time that I feel I don't learn anything like my brain just refused to accept other information because I have no time to process and familiarize myself with everything since it is another training every week....Read More

Salary - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Saint-Gobain

We thank our employees for rating us 4/5 on AmbitionBox

Join a company where our employee's ratings speak volumes.

Customer Service Associate in Hyderabad / Secunderabad

Banking Operations Department

3.0