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3.9

based on 6.8k Reviews

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HGS Customer Service Executive Reviews

based on 89 reviews
Updated 14 Sep, 2024

Overall Rating

3.6/5
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Category Ratings

3.9

Skill development

3.8

Job Security

3.6

Work Satisfaction

3.5

Company culture

3.5

Work-Life balance

3.1

Salary & Benefits

2.8

Promotions/Appraisal

Top Mentions in HGS Customer Service Executive Reviews

89 reviews found

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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People also ask about HGS's Customer Service Executives

Is HGS a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 89 employee reviews, it's clear that most customer service executives have an average experience working at HGS. Skill development holds the highest rating at 3.9, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about skill development and career growth on AmbitionBox.
Does HGS pay their Customer Service Executives well?
According to AmbitionBox reviews, HGS customer service executives rate their salary and benefits at 3.1 out of 5, based on 89 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HGS's customer service executives salaries here and to read reviews specifically about salary and benefits at HGS for customer service executives, click here.
How is the work culture at HGS for Customer Service Executives?
Work culture at HGS for customer service executives is rated 3.5 out of 5 by 89 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HGS for customer service executives, click here.
How is the job security at HGS for Customer Service Executives?
Based on 89 reviews on AmbitionBox, HGS's customer service executives rate job security at 3.8 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at HGS for customer service executives, click here.

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HGS Customer Service Executive Reviews by Locations

HGS Reviews by Designations

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AmbitionBox has 89 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 43% of employees reported the working days at H...GS as Rotational Shift. 63% employees reported the work timings at HGS as Flexible timing. Read more

Gender Based Ratings for HGS Customer Service Executive

based on 81 reviews
2.9
Rated by 28 Women

Rated 3.5 for Skill Development and 3.5 for Job Security

women
4.3
Rated by 53 Men

Rated 4.3 for Skill Development and 4.3 for Company Culture

men

Working Days for HGS Customer Service Executive

based on 89 reviews
Rotational Shift
43%
Monday to Saturday
31%
Monday to Friday
16%
Other
6%
Alternate Saturday off
4%

Work Timings for HGS Customer Service Executive

based on 89 reviews
Flexible timing
Strict (10am - 7pm)
Strict (4pm - 1am)
63%
4%
4%
29% employees reported other strict timings

Shift Timings for HGS Customer Service Executive

based on 89 reviews
Day shift
Night shift
75%
25%

Business Travel for HGS Customer Service Executive

based on 89 reviews
No travel
54%
Within city
40%
International travel
3%
Within country
3%
HGS Customer Service Executive Salary
based on 234 salaries
₹1 L/yr - ₹5 L/yr
12% less than the average Customer Service Executive Salary in India
View more details
Employee Benefits for HGS Customer Service Executive
cab
Office cab/shuttle
2 total responses
healthInsurance
Health insurance
4 total responses
childCareBenefits
Child care facility
2 total responses
softskill
Job/Soft skill training
4 total responses
+2 more benefits
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