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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

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HDFC Bank Customer Service Officer Reviews

Updated 20 Feb, 2025

Overall Rating

3.6/5

based on 36 reviews

Rating distribution

5

22 (61.1%)

4

7 (19.4%)

3

2 (5.6%)

2

2 (5.6%)

1

3 (8.3%)

Category Ratings

3.9

Skill development

3.8

Job security

3.8

Salary

3.3

Company culture

3.3

Work-life balance

3.2

Work satisfaction

2.4

Promotions

What employees say about HDFC Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

58% employees reported

Flexible timing

47% employees reported

Within city

48% employees reported

View more detailed insights

Gender based rating

3.4

Rated by Women

12 reviews

3.4

Rated by Men

23 reviews

HDFC Bank is rated 3.6 out of 5 stars on AmbitionBox, based on 36 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

HDFC Bank is rated 3.6 out of 5 stars on AmbitionBox, based on 36 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

36 reviews found

Sort by: Popular

Customer Service Officer in Mumbai

Full Time

·

CSR & Sustainability Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 01 Apr 2024

Likes

environment , management

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

salary so less

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Yamunanagar

Retail banking Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Jan 2020

Likes

Yes I would like to do work with HDfc in future

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Setting arrangement there is no seats for customer service we have to stand whole day more over some time it is very difficult to attend customer due to setting problems there is no on job training for freshers

Work Details

Gernerally speaking my work is slightly challenging as I have to do sales as well as to manage customers qures.pitching for my company as a marketer gets tiring and the task is slightly repetitive but I stay on my toes by doing competitive benchmark.

Work days: Monday to Saturday (Flexible Timings)

What people are saying about HDFC Bank

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Investors Clinic

Can someone advice whether I should join HDFC Bank with almost Half CTC or Teleperformance (TP), a BPO with Double CTC? Job Role: Inbound Customer Support. Factors: WFH: TP ✅️ HDFC ❌️ Location: HDFC - New Delhi, TP - Noida Team Handling: HDFC - Individual role. TP - Team Leader Team Handling: HDFC ❌️ TP ✅️ Working Days: HDFC - 6. TP - 5 Customer Base: HDFC - Indian, TP - USA

Which Organisation to Join? Please provide reason(s) or if you have any suggestion.

Teleperformance

4 participants . poll closed

Got a question about HDFC Bank?

Ask anonymously on communities.

Customer Service Officer in Nawada

Co EX Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Jun 2020

Likes

Work from home and learning module and support by seniors

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

I'm working as CSO it's too good but in this lockdown period very bad affected

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Officer in Bhopal

Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 21 Jun 2020

Likes

Great support

Job security - Good
Work satisfaction - Good

Dislikes

Jst irrelevant work pressure

Promotions - Poor
Work-life balance - Bad

Work Details

Sales

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Bhopal

Retail banking Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 04 Oct 2019

Likes

Enjoying with lots of pressure and new chalenges

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Enjoying it... great brand

Work-life balance - Poor

Customer Service Officer

Full Time

·

Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Apr 2019

Likes

Banking operations

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Cso

Work Details

Cso

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer

Operation Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 03 Aug 2018

Likes

The HDFC BANK is one of the largest Bank in india.it gain so many Goodwill for its brilliant performance in business and its services as compare from other banks.

Promotions - Good

Dislikes

It is good Bank but for me its not good for those people who want grow their future fast and more earn money . So i want grow my future fast and earn some more money .

Work satisfaction - Bad
Company culture - Poor

Work Details

Work days: Monday to Saturday

You are reading trusted reviews. Keep reading to find out more about HDFC Bank.

Customer Service Officer

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 May 2019

Likes

Friendly environment to work

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Work Details

Hectic

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Officer in New Delhi

Banking Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Jul 2021

Likes

Work culture is very good

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Very good

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Officer in Silvassa / Dadra & Nagar Haveli

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 17 Nov 2019

Likes

Good experience for me

Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Insurance policy target

Work Details

Work timings: Flexible Timings

Customer Service Officer in Gurgaon / Gurugram

Cso Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 Mar 2018

Likes

Learning

Skill development - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Job security

Salary - Bad
Job security - Bad
Promotions - Bad

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Customer Service Officer in Guwahati

Customer service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Feb 2019

Likes

Good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good

Customer Service Officer in Pune

Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 Mar 2020

Likes

Good bank compare with other bank

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Good bank

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Chennai

Credit card Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Apr 2018

Likes

I worked at hdfc till 2015,it was an amazing place to work with l learnt and got motivated to move on to higher levels..

Salary - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Here and there some drawbacks like slow in promotion and other things

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Officer in Kanpur Nagar

Full Time

·

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Dec 2023

Likes

Good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Promotions - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Officer in Surat

Seals officer Department

3.0

Overall Rating

3.0

Category Ratings

Salary

1.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 12 Aug 2019

Dislikes

Skill development - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Overall Rating

More about working at HDFC Bank

#12 Best Mega Company - 2022

#1 Best Mega Banking Company - 2022

#9 Best Mega Company - 2021

#1 Best Mega Banking Company - 2021

HQ - Mumbai, Maharashtra, India
Banking
1 Lakh+ Employees (India)
Public
Financial Services
Insurance
NBFC

Tell us how to improve this page.

HDFC Bank Reviews by Designations

HDFC Bank Deputy Manager Reviews
HDFC Bank Assistant Manager Reviews
HDFC Bank Sales Officer Reviews
HDFC Bank Relationship Manager Reviews
HDFC Bank Manager Reviews
HDFC Bank Sales Executive Reviews
Show more
HDFC Bank Personal Banker Reviews
HDFC Bank Sales Manager Reviews
HDFC Bank Senior Manager Reviews
HDFC Bank Branch Manager Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 36 HDFC Bank reviews submitted by HDFC Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HDFC Bank is the right company for you. 58% of employees reported the... working days at HDFC Bank as Monday to Saturday. 53% employees reported the work timings at HDFC Bank as Strict timing. Read more

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HDFC Bank Customer Service Officer Reviews

HDFC Bank Customer Service Officer Salary

based on 133 salaries

₹1.3 L/yr - ₹6.5 L/yr

7% less than the average Customer Service Officer Salary in India

View more details

Employee Benefits for HDFC Bank Customer Service Officer

Free meal

1 total response

Job/Soft skill training

3 total responses

Professional degree assistance

1 total response

Retirement benefits

0 total responses

View All

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