HCLTech Senior Customer Service RepresentativeNoida Reviews
based on 19 reviews
Updated 6 Oct, 2024
Overall Rating
4.2/5
How AmbitionBox ratings work?
Category Ratings
4.5
Job Security
4.3
Company culture
4.3
Skill development
4.3
Work Satisfaction
4.1
Work-Life balance
3.6
Salary & Benefits
3.4
Promotions/Appraisal
HCLTech is rated
4.2 out of 5 stars on
AmbitionBox, based on 19 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
4.2 out of 5 stars on
AmbitionBox, based on 19 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in HCLTech Senior Customer Service Representative Noida Reviews
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19 reviews found
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Popular
Senior Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 16 May 2024
Likes
The seniors are very supportive and you will learn from them in a good and positive way
Dislikes
Salary hike is very less and appraisal cycle is also not so good and even bonus is less and you you get very less allownce for night shifts too
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 06 Oct 2024
Likes
Cab facility
Dislikes
Management is pathetic
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Oct 2024
Likes
Work culture,
Dislikes
Less people in night shifts, cafeteria food is not that much of good according to the price
Senior Customer Service Representative in
Noida
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Oct 2023
Likes
All the working invironment and support staff are very well, I enjoyed here and even doing,
Dislikes
Nothing
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Jul 2023
Likes
The facilities are perfect.. People who said that HCL didn't give any benefits for their information they don't know how to take benefits.
Dislikes
Sometimes I hate cab facility.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Other Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 19 Jul 2023
Likes
Good working culture.
Supportive team.
Job security.
Dislikes
Low salary
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 17 Oct 2023
Likes
Work life balance are good
Dislikes
Appraisal is tooo late
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HCLTech.
The crowd and friendly nature and the best environment with good vibes.
Dislikes
As there were no issue good experience.
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 12 Apr 2023
Likes
Job security
Dislikes
Appraisal is not work
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 27 Jun 2022
Likes
Teammates are supportive. Infrastructure is good.
Dislikes
No management. There is a bond of 6 months before which you cannot resign, and if you would do, you have to pay 50 thousand rupees as compensation.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Mar 2023
Likes
Everything has been great so far.
Dislikes
Non identified yet.
Senior Customer Service Representative in
Noida
Full Time
·
Business Process Quality Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 30 Jun 2022
Likes
Job security
Dislikes
Not so smooth appraisal process and hike.
Work Details
Okay but not great
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jan 2023
Likes
Work environment was really good
Dislikes
No dislikes so far
Senior Customer Service Representative in
Noida
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Sep 2019
Likes
Overall experience is excellent
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Blessed to be a part of HCL family.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Senior Customer Service Representative in
Noida
N4 Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Apr 2020
Likes
Human Resources
Dislikes
No recognition.
Hcl bserv is only like a leftover unit. The management has lost interest in this segment and earning well in the IT vertical.
Managers are looting the company and the old ones want to run the company as per their whims and fancies.
Hire and Fire policy.
Only 20% old employees in a team of 150 people.
New keep joining and leaving....Read More
Work Details
Chat agent Pearson US
Work timings: Strict Timings
Work related travel:This is a desk job.
Employee Benefits
Zero
Senior Customer Service Representative in
Noida
Bpo Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 21 Jun 2019
Likes
I worked for HCL bserv that was awesome experience. Everything was good HR, Admin, security.
Dislikes
I found there is problem in Hcl company they are tottaly depend on client.
Work Details
Full of enjoy
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Noida
IT Network Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Apr 2019
Likes
terrible company and fraud comoany.they also cut 10 rs from your salary if your login hours is less than 10 hours
Dislikes
salary deduction .they even cut 5 rs from your salary..worst company i had ever seen.
People also ask about HCLTech, Noida Senior Customer Service Representatives
Is HCLTech, Noida a good place to work for Senior Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 19 employee reviews, it's clear that most senior customer service representatives have a positive experience working at HCLTech, Noida. Job Security holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about job security and career growth on AmbitionBox.
Does HCLTech, Noida pay their Senior Customer Service Representatives well?
According to AmbitionBox reviews, HCLTech, Noida senior customer service representatives rate their salary and benefits at 3.6 out of 5, based on 19 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HCLTech, Noida's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at HCLTech, Noida for senior customer service representatives, click here.
How is the work culture at HCLTech, Noida for Senior Customer Service Representatives?
Work culture at HCLTech, Noida for senior customer service representatives is rated 4.3 out of 5 by 19 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at HCLTech, Noida. To read reviews specifically about work culture at HCLTech, Noida for senior customer service representatives, click here.
How is the job security at HCLTech, Noida for Senior Customer Service Representatives?
Based on 19 reviews on AmbitionBox, HCLTech, Noida's senior customer service representatives rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, Noida, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech, Noida for senior customer service representatives, click here.
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