HCLTech Senior Customer Care Associate Reviews

Likes

It gives opportunity to freshers to brush and up their skills and knowledge and gain experience from here.

Dislikes

The work culture over here is too poor and I found lack of management support. Shift timing is too long.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

This is all depends on your manager.

Dislikes

1. working hours there is no time limit of your shift. 2. Shift timing is changed every week or 2 times in a month. 3. Transport team is very bad. 4. HR said ask your questions but they guys have no answer about Appraisal or Salary increment/ promotion. 5. Appraisal is very bad like 1-5% only.

Likes

No learning

Dislikes

Full monitoring of timing and your breaks if exceed then u will receive mail from Rm Worst inbound calls Can’t leave system for long time and if problem in Laptop then it will count under ur fault

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The only thing I like about working in HCLTech is that the NAME speaks it all. Bass Name kha rahi hai ye ab apna nothing else. Family relatives colony walo ke samne 1 respect create ho jati hai that this person is working in Indian MNC.

Dislikes

Toxic work culture No growth within the organisation. Even after you spend more time then the required time to switch IJP. micromanagement illegally use of authority by senior person Unprofessional behaviour by senior authorities employee HR partner don't listen to employees query and only support the managers in any case. They'll hire you work a X profile and will get you onboarded in a project with requirement of Z profile. This being either for the offshore employees or the bench employees. Appraisal letter is delayed by half a year. WFO is only applicable on Males at NV location as they a policy in which females are required to WFH after 7pm. Although these female employees don't have any problem in staying in campus in case there's any event or DJ night or some celebration kind of thing. The management have a very soft side for female employees....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is great but depends on project and the management. Great choice to Kickstart career for the recent graduate.

Dislikes

No relevance for the LPA mentioned and take-home salary. Too many cuttings and dispersion. Don't expect hike and appraisals every year. Just for name sale they release and provide perks.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Established name in industry, ample opportunities for skill development.

Dislikes

Work culture is quite toxic, a lot of micro mamangement. Process management within HCLTech is quite poor.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work pressure is very less, there is no constant pressure of work

Dislikes

There is always salary discrepancies unnecessary deduction and they don't even inform what the deduction is all about

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Na

Dislikes

Even after 2 quarters the appraisal paper are not released properly they highlights process is all but even no proper timeline to maintain the papaer releases worst

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary & Benefits Skill Development / Learning

Dislikes

Job security is totally depend on the Client Project. You will never know when your tenure gets end on the Project. After that you will be on bench, dying for the work and wasting time

Likes

Work life balance.

Dislikes

No remuneration . Got promoted to management role, but salary not revised as per role. No opportunity for career growth and support for right salary, recognition. Always retaining as under paid.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I always have work to do and learn.

Dislikes

They try to fraud you in whatever way possible. They drag everything as long as they can. All bonus, rewards strech easily to 1 year delay and if you resigned in between you are not eligible even if it's their fault in delay. No ethics. No rules.

Likes

Job security, international client base, on-site, decent facilities in office, multiple technologies so you can move internally and learn.

Dislikes

Poor salary hike, people loyal to the company are under appreciated, no mechanism to match the salary of existing employees as per market standards no matter how skilled or certified we are. Lazy employees who are in good books with managers are not questioned leading to more workload on employees who are hard working. Regional politics and use of regional languages by senior management.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

HCLtech has an excellent work environment based on people, place and culture. The learning opportunity is plenty .

Dislikes

Growth opportunity is limited and slow, appraisals are always delayed and hike is below industry standard.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

HCL software is the product domain of HCL Tech , I was working for their one of the product and the work culture was like service based company, company politics and internal favourism happens, HR are of no use , they are just puppets of upper management

Dislikes

Politics and work environment

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Salary on time, insurance for family

Dislikes

No hike, salary cuts with new introduction of quarterly performance bonus carved from the existing CTC. Forget 25% average of CTC, will not be paid.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It was my first it job and it was terrible. I was in project at the time of my maternity leave.my manager gave me low rating because of my maternity in annual performance and she gave me reason as budget issue.later my hr called me and ask to resign because of low rating.

Dislikes

Pure politics

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.