This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 27 Aug, 2023
Overall Rating
3.0/5
How AmbitionBox ratings work?
Category Ratings
5.0
Company culture
5.0
Skill development
4.0
Work Satisfaction
3.0
Work-Life balance
2.0
Salary & Benefits
1.0
Job Security
1.0
Promotions/Appraisal
Hapag-Lloyd is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Hapag-Lloyd is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
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Popular
Customer Service in
Chennai
Full Time
·
Service Delivery Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 27 Aug 2023
Likes
We can develop our skills.
Dislikes
No job security. They can throw away for any silly reason. No expected volumes but users need to achieve Target.
Work Details
Work policy:
2 weeks work from home and 2 weeks work from office
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Service Coordinator
in
Chennai
Full Time
·
Service Delivery Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 04 Dec 2024
Likes
The work environment is good.
Dislikes
You can't expect better salary. The workload will be high for new users and the senior will not help if they asked. Most of the senior will not work properly, they know how to achieve target by using tricks and fake counts. You wouldn't recognise by anyone even though you're working hard. The real issue is salary for new joinee the will mention 16k but you will receive 12k in your account. Every month you will find some deduction in your salary, if you asked the HR they won't respond properly....Read More
Work Details
Work policy:
2 weeks office and 2 weeks work from home
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Coordinator in
Thane
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 01 Nov 2024
Likes
Received an annual bonus due to the company's good performance.
Salary Is paid on time.
Dislikes
1. Management
Some TL are not worthy of their positions and some are very toxic, even going as far as threatening that they will give bad reviews about you to your future employer.
Overall, low quality mgmt - its full of clowns.
2. Appraisal
It's a joke, no matter how hard you work. If your accuracy drops below 99%, you get a bell during appraisal.
3. Food
You get one meal and one snack/breakfast depending on your shift but they deduct this from your salary. With an already low in-hand salary, they deduct 2k just for the canteen every month.
4. Cab
Men are just used as bait for the female drop cab facility. This mgmt can't afford bodyguards, so they club everyone the worst way possible so that females can get dropped off 1st, even at the cost of men losing 1-1.5 hours on avg every trip
5. Pay
In-hand income is low if you remove performance bonuses, night shift allowances and other variables.
6. Roles/Responsibility
it's a copy-paste job. Forgot advanced excel - even basic excel, isnt required.
There is no standardisation in the process, yet they expect us to memorize SOPs of 40+ countries. Processes like documentation and amendments are terrible, as the supervisor pressures us to achieve targets by extending hours at home (but they won't add more people in team) or threatening us with PIP. If you are not working in RNA or RLA processes, forget about taking leaves during indian festivals.
7. F&F collection experiences
First they made us wait for 3hrs just to collect the F&F cheque. Even after that they denied us to use the washroom. Imagine devoting your time to this company, only to be treated like a stranger without basic respect after you leave. I don't regret my decision to exit Hapag Lloyd GCC, thane especially after how they treated us during F&F.
8. Others
Their tagline "we cre, we m0ve, we dlvr" is just gas - they only care about money and cost-cutting.
Dont be misled by the "we are the 5th largest shipping company in the world; you'll be reporting to indian mgmt, so it will be worse.
Its an avg company, nothing special about it
9. Suggestions
For Freshers, just work here for 2yrs or so, then look for other opportunities elsewhere....Read More
Work Details
Work policy:
2 week WFO, next 2 week WFH
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior MIS Executive
in
Chennai
Full Time
·
Business Intelligence & Analytics Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 18 Jul 2024
Likes
Excellent company who fullfill all my financial needs.
Always love this organisation who treat their employees like family members.thanks to the board and management
I always like this organisation
Dislikes
Nothing
Work Details
Work policy:
2 week office 2 week wfh
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Coordinator in
Mumbai
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Supporting TLs
Dislikes
All is good
Senior Coordinator in
Mumbai
Full Time
·
Accounting & Taxation Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Working environment and working style
Dislikes
Work pressure
Customer Service Coordinator
in
Thane
Full Time
·
Customer Success, Service & Operations - Other Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Work life
Dislikes
Management people are not good, not supportive
Customer Service Coordinator
in
Mumbai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 16 Nov 2024
Likes
They really care for their employees. Work culture is also good.
Dislikes
They provide less salary to freshers
Work Details
Work policy:
2 week WFH 2 week WFO
Work timings: Flexible Timings
Customer Service Coordinator
in
Mumbai
Full Time
·
Service Delivery Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 13 Nov 2024
Likes
Culture, work environment
Dislikes
Appraisal Process
Coordinator in
Thane
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Nov 2024
Likes
Work life balance
Dislikes
Salary and tl and manager
Low promotion
Work Details
Work policy:
2 weeks wfh/wfo from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Coordinator in
Mumbai
Full Time
·
Finance Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 08 Nov 2024
Likes
No work life balance
Dislikes
Good salary package and benefits
Work Details
Work policy:
3 days/week from office
Work timings: Strict Timings
Other Hapag-Lloyd Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Import Co Coordinator in
Mumbai
Full Time
·
Shipping & Maritime - Other Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 24 Dec 2024
Likes
The food in canteen is good.
The team mates are helpful and friendly in nature.
The management of company is good as well as they conduct regular events and give rewards and gifts to employees.
Dislikes
I feel that hikes, promotion and appreciation are not being granted fairly to everyone as per their work.
Also, I have noticed the manager's favourite gets the promotion or appreciation more compared to rest of employees.
Accounts Manager in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 20 Nov 2024
Likes
Apart from the yearly bonus which is also subjective to terms and conditions there isn't much to like here
Dislikes
Terrible management, reporting managers know less about shipping than the new comers. No possibility of future growth unless you can suck up to management
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
IT Service Engineer in
Chennai
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Oct 2024
Likes
Company with average package
Dislikes
As the company provide average package .u have to face lot of provoking from seniors and then wil challenge you as u can't take any decision against them. Cause company supports them.so if u need a average package and ready to face abusing then U could choose this company
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Coordination Executive in
Mumbai
Full Time
·
Procurement & Purchase Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 08 Oct 2024
Likes
Refreshments and other festival culture
Dislikes
People on entry level are not empower about where they work and what actually it takes to be in the top 5 in rankings of shipping industry. So company needs to put light on since they are the route n it depends on the organisation if you want feed water to routes or acid.
Senior Manager Customer Service in
Mumbai
Full Time
·
Shipping Deck Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 May 2024
Likes
None
Dislikes
Toxic work culture that promotes unhealthy work life balance. Poor leadership with no regards for one’s individual skills. No career path. Extremely poor experience working with this organisation.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Service Coordinator in
Chennai
Full Time
·
Import & Export Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Nov 2024
Likes
Open door policy
Dislikes
Nothing like that
Work Details
Work policy:
2weeks WFH and 2 weeks WFO
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Coordination Executive in
Chennai
Full Time
·
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Nov 2024
Likes
Good career fast growing to me
Dislikes
Not applicable
Work Details
Work policy:
2weeks work from office & 2weeks work from home.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Service Delivery Executive in
Chennai
Full Time
·
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2024
Likes
I working in Book team so very important for the support
Dislikes
All good no dislike for the company
Senior Accounts Coordinator in
Mumbai
Full Time
·
Accounting & Taxation Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 15 Oct 2024
Likes
Annual bonus
Dislikes
3 months notice period
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Logistics Executive in
Chennai
Full Time
·
Shipping Deck Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 03 Oct 2024
Likes
Yes good company and so friendly of all team members
People also ask about Hapag-Lloyd's Customer Services
How is Hapag-Lloyd to work for?
Hapag-Lloyd is rated 3.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Hapag-Lloyd is known for Company culture which is rated at the top and given a rating of 5.0. However, Job Security is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Hapag-Lloyd read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Hapag-Lloyd?
According to AmbitionBox ratings, Hapag-Lloyd employees rate its salary and benefits as 2.0 out of 5. You can know more about Hapag-Lloyd Salaries at AmbitionBox
How is the work culture at Hapag-Lloyd?
Work culture is rated 5.0 at Hapag-Lloyd by 1 employees. While job security is rated 1.0 and work-life balance is rated 3.0 at Hapag-Lloyd. Read detailed reviews by employees of Hapag-Lloyd on AmbitionBox.