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Engaged Employer

Groupon

Compare

3.2

based on 351 Reviews

Filter reviews by

Groupon Customer Service Representative Reviews

based on 7 reviews

Updated 13 Jan, 2025

Overall Rating

2.8/5

How AmbitionBox ratings work?

Category Ratings

3.7

Salary & Benefits

3.2

Work Satisfaction

3.1

Company culture

3.0

Work-Life balance

2.8

Skill development

2.8

Job Security

2.5

Promotions/Appraisal

Top Mentions in Groupon Customer Service Representative Reviews

7 reviews found for "work culture"

Return to all reviews

Customer Service Representative in Chennai

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 13 Jan 2025

Likes

I love the work culture

Dislikes

There’s no job security and career growth here

Customer Service Representative in Chennai

Business Intelligence & Analytics Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

5.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 13 May 2022

Likes

Good company , but we can't grow as a customer service representative. If your designation is different like IT then this company has a huge potential, they pay well and work culture is awesome ..but no growth in customer service department.

Dislikes

No growth as customer service representative. You can't learn anything new and after few years you can't get a job because you are a customer service representative.

Work Details

It's awesome , all friendly . If you want a chill company you can join here

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Chennai

ITES Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 19 Jan 2022

Likes

Groupon has very good policies, they take care of the employees, good and fair. I would say it is the best company for freshers to join, you can travel with Groupon and explore different roles internally, there is alot of opportunities provided. Awesome management and work culture. Exceptional salary packages....Read More

Dislikes

There is nothing to dislike.

Work Details

Food allowance

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Chennai

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 20 Mar 2019

Likes

Dressing, work culture, no stress

Dislikes

Nothing

Work Details

Csr

Work days: Rotational Shift (Flexible Timings)

Customer Service Representative in Chennai

Engineering & Manufacturing Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 11 Mar 2019

Likes

Work culture. Incentives and allowance . 90% of manager are recruited within company. TL to manager

Dislikes

Cannot move to IT , internal job opportunities are given only in customer service or risk analyst team.

Customer Service Representative in Chennai

Customer support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 13 Apr 2018

Likes

Work culture and the people

Dislikes

job security

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 22 Mar 2018

Likes

I liked everything there.the ambience,work culture there was not any workload at all.... it was really fun☺

Dislikes

Nothing to say

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Groupon.

Top trending discussions

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Career Growth

a system engineer

New Job Anxiety?

Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety

Got a question about Groupon?

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People also ask about Groupon's Customer Service Representatives

Is Groupon a good place to work for Customer Service Representatives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.8 out of 5 from over 7 employee reviews, it's clear that most customer service representatives have a below average experience working at Groupon. Salary & Benefits holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about salary & benefits and career growth on AmbitionBox.

Does Groupon pay their Customer Service Representatives well?

According to AmbitionBox reviews, Groupon customer service representatives rate their salary and benefits at 3.7 out of 5, based on 7 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Groupon's customer service representatives salaries here and to read reviews specifically about salary and benefits at Groupon for customer service representatives, click here.

How is the work culture at Groupon for Customer Service Representatives?

Work culture at Groupon for customer service representatives is rated 3.1 out of 5 by 7 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Groupon for customer service representatives, click here.

How is the job security at Groupon for Customer Service Representatives?

Based on 7 reviews on AmbitionBox, Groupon's customer service representatives rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Groupon. To read reviews about job security at Groupon for customer service representatives, click here.

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Groupon Customer Service Representative Reviews by Locations

Groupon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Groupon reviews submitted by Groupon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Groupon is the right company for you. 90% of employees reported the workin...Read more