Globiva Customer Service Associate Reviews

Likes

Only salary structure and tl binay and huzaifa manager is good but rest are just wors

Dislikes

Everything possible thing provided by company nothing done properly associated are being treated as slave they give threats to kick out of job

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The most environment of the workplace and they all are supporting there.

Dislikes

If I talk about this it should be regarding appraisal or salary hike.

Work Details

It's quit interesting!.

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

2 day week off , that only thing

Dislikes

No transperent policy, even they promised double on national holiday but they double pay for only 2 time and I worked 5 national holiday. No fare policy

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

TL's are good & supportive

Dislikes

Worst AM I have ever seen, if you leave the company make sure you exit after taken salary, otherwise you will not get your compensation if you work for the whole month. Worst experience ever had.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Team Lead was a good one. Manager was good as well. However, the VP of this company. Never have I heard a person from a reputable designation speak in such an ill mannered way to his fellow managers and assistant managers and team leads in front of the associates. Personally never felt such issues due to my performance.

Dislikes

1. Signed a service agreement (contract) as a service associate with 9 hours of woorking hours. But we were made to work for 10.5 hours every single working day. We were from Batch 2 in the Zomato process. No overtime paid. And if failed to fulfill the 10.5 hrs of work time, salary was deducted as well</mark>. 2. For the 1st 2 months, we were paid incentives for working on holidays. However, waited for the Durga Puja incentive (3 days), Diwali incentive (2 days), Christmas incentive till January and never got paid. Not only me but my fellow team members werent paid till Mid january, after which i lost contact with them. 3. Breaks are for 1 hour, however, you need to inform your team leads and real time managers before taking a break, requesting permission from them each time. These real time manager' job is to spam the whatsapp group with messages like " team online now!" , " Come back from break fast!" , "All break freeze!" . (Yes their english is hilarious....i wish i could share the screenshots 😂😂) 4. Served notice period of 30 days. Was absent for 5 days during the period for being unwell and app issues due to which attendance wasnt marked. Was asked to stretch the notice period by 5 days. I stretched for 1 extra day. Salary was deducted for those 5 days and no incentives received in full and final settlement which was due since the past 3 months. 5. Oh and forgot to mention, excessive low salary. TLs have 1 weekoff and associates have 2 weekoffs (not fixed). Working hours 10.5 hrs. Most TLs have 0 communication skills. Yes, and their english....that will be your only entertainment for the day. Luckily my TL and manager werent like them. P.S. i resigned in mid January. My manager in January end and my TL in February (ALL after serving their notice periods)....Read More

Work Details

Prolonged working hours of 10.5 hrs wherein the contract was signed for 9 hours only. Teammates and my TL and manager were very co-operative. Overall, malicious management who could be termed as parasites who are in disguise of your friendly neighbour.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary will be credited on 5th of every month.

Dislikes

Work pressure.. overload... overtime no personal space

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

If there isn't any work for which you are hired , they will pay you without any deduction , trainers are quite good here , specially " gaurav malaai sir " He Always comes with smile and make you feel confident.

Dislikes

You can be moved into any process any time and you might not like that process.

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Likes

If you are fresher then Globiva is best company for you. I've joined Globiva as fresher and learnt alot while working here.

Dislikes

Salary will credit on 5th of every month

Work Details

I've worked in US chat campaign. Overall, working experience is good

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Too good management.. and environment too good

Dislikes

Small cafeteria and salary issue

Work Details

It's better than on first organization

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

They give us hand sanitizer for wash hands before entering office premises. They have stop doing biometric instead of biometric they resume card punch for attendance and entering floor.

Dislikes

Salary is decent but low and career growth average.

Work Details

The job is interesting.i learnt everything on the job..I got a chance the taste of different roles within same team.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.