EXL Service is rated
4.0 out of 5 stars on
AmbitionBox, based on 33 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
EXL Service is rated
4.0 out of 5 stars on
AmbitionBox, based on 33 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in EXL Service Customer Care Executive Reviews
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33 reviews found
for
"salary"
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Customer Care Executive in
Noida
Full Time
·
Administration Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 13 Aug 2024
Likes
Good place to be , employee centric, Nice work environment. Timely pay, perks and leaves.
Dislikes
No employee training skill development provided, less appraisal.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 17 Mar 2021
Likes
The work environment is amazing and there is a immense gaming room and cafeteria for being fresh
Dislikes
They don't give opportunity to grow up for new joiners and don't pay hike
Work Details
I have 2 years and 5 month experience and work life is amazing average
Pathetic management and policies and salary growth 📈
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Full Time
·
Insurance Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 01 Jun 2021
Likes
Work environment and culture is good.
Dislikes
Lot of politics the management doesn't address our issues, and salary is decent but career growth is slow.
Work Details
Average
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Jan 2023
Likes
Job security, working culture
Dislikes
Salary hikes
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Feb 2022
Likes
GOOD PLACE TO WORK
Dislikes
SALARY COMPENSTION IS NOT UP TO THE MARK
Customer Care Executive (working remotely)
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Oct 2022
Likes
Amazing company to start your currier
Dislikes
Only little disappointed with salary offered
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
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EXL Service.
Customer Care Executive in
Greater Noida
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Oct 2021
Likes
This was my first job and I worked as customer care executive for more than two years.
The salary was less because I was a fresher but I gained experience of inbound and outbound calling, US and UK process.
Got opportunity to work from home during pandemic.
Always received salary on time.
For freshers it's a good company to begin career in the field of international call center.
For experienced candidates it's a good company for a long term career.
Work culture is good, that depends upon the process though.
I worked at British Gas and the shift timing was one of the best things....Read More
Dislikes
Less salary for freshers in comparison to other companies.
Apart from that nothing.
Work Details
The job as customer care executive was both challenging and interesting.
Trainers were really very helpful.
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
It's the most secure job, Work Environment is good, If you can just do your work properly and you are compliant. You will easily survive here till years.
Dislikes
Pay scale can improve
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 01 Jun 2022
Likes
Only job security nothing else
Dislikes
Compensation stucture is worst
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Care Executive in
Noida
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 May 2021
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.
Work Details
Work timings: Flexible Timings
Customer Care Executive in
Magarpatta
Full Time
·
Business Process Outsourcing Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 06 Aug 2022
Likes
Job secure and very helpful with employee
Dislikes
Salary very less incentive not attractive
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Jaipur
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 26 May 2022
Likes
Job security
Dislikes
Salary structure
Work Details
5 years
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 06 May 2021
Likes
The only thing I like about EXL is that they pay you on time.
Dislikes
Absolutely no management skills. Peer work pressure. Clients will keep on bugging you day in day out. Management is highly political with no vision of someone's skills & pathetic behaviour.
No transparency at all. Inspite of being a MNC absolutely disgusting indianism, hate & negativity.
Work Details
Pathetic
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Jaipur
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 09 Nov 2020
Likes
Exl is good MNC and work culture so helpful.
All supervisors and management's behavior is too good
Dislikes
Salary is too low and work pressure to high volume.
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country.
Customer Care Executive in
Jaipur
Logistics Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Very hard job and they are not paid. Target is very hard and salary very low
Dislikes
Working shift very bad and monthly salary very low and lot of work pressure
Customer Care Executive in
Noida
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 19 May 2022
Likes
Good work environment and culture
Dislikes
Salary is less as we are working in well mnc so that we have toh get a well sakary but not
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Insurance Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 22 Sep 2020
Likes
Working culture is good.my teammates and management team is supportive.company provide good policies.they give good salary and also bonus.
Work Details
Very very nice
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Noida
P& C Insurance Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 17 Mar 2020
Likes
Teammate, salary comes on time.
Dislikes
Managers do not value an individuals
Work Details
I was create new policy to customer as per his/her details.
Renew & Cancel policy as the customer request.
Updated No Claim Discount as per last insurance.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Business Process Outsourcing Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 04 Aug 2022
Likes
Except salary
Dislikes
Salary should be moee
Work Details
Work days: Alternate Saturday off
(Strict Timings)
People also ask about EXL Service's Customer Care Executives
Is EXL Service a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 33 employee reviews, it's clear that most customer care executives have a positive experience working at EXL Service. Job Security holds the highest rating at 4.4, while salary & benefits is rated the lowest amongst all factors at 3.4. Read reviews about job security and salary & benefits on AmbitionBox.
Does EXL Service pay their Customer Care Executives well?
According to AmbitionBox reviews, EXL Service customer care executives rate their salary and benefits at 3.4 out of 5, based on 33 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about EXL Service's customer care executives salaries here and to read reviews specifically about salary and benefits at EXL Service for customer care executives, click here.
How is the work culture at EXL Service for Customer Care Executives?
Work culture at EXL Service for customer care executives is rated 3.8 out of 5 by 33 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at EXL Service for customer care executives, click here.
How is the job security at EXL Service for Customer Care Executives?
Based on 33 reviews on AmbitionBox, EXL Service's customer care executives rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at EXL Service, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at EXL Service for customer care executives, click here.
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