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Dell EMC

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4.0

based on 1.2k Reviews

Video summary

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Dell EMC Senior Technician Gurgaon / Gurugram Reviews

Updated 30 Apr, 2022

Overall Rating

2.7/5

based on 2 reviews

Rating distribution

0 (0%)

1 (50.0%)

0 (0%)

Category Ratings

4.4

Salary

4.3

Job security

3.7

Company culture

3.4

Skill development

2.7

Promotions

2.0

Work-life balance

1.7

Work satisfaction

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2 reviews found

Sort by: Popular

Senior Technician in Gurgaon / Gurugram

Full Time

CSR & Sustainability Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 02 Mar 2022

Likes

It’s the pay scale and knowledge of hardware

Salary - Excellent
Skill development - Good
Job security - Good
Company culture - Good

Dislikes

Work culture-management-people

Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Technician in Gurgaon / Gurugram

IT Network Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

5.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

Work-life balance

posted on 30 Apr 2022

Likes

Job security

Job security - Excellent

Dislikes

No worklife balances, You are almost always required to be working on gazetted holidays, Ambiguous, confusing and terrible parameters on which your job performance will be judged which have little to do with things in your control, Workload won't allow you to take your already scarced breaks in time, often you won't be allowed to take your breaks because there's no bandwidth. If somehow you manage clear up your queue of work, you'll be rewarded by assigning calls from a completely different department(you may not have been trained for it), and all this in a day's work. You will often be forced to do overtime on your weekly offs. Salary hikes are based on factors you cannot control (getting skilled to a call transferring queue where average case handling time is less than 2 minutes, which will lower your overall handling time considerably against that of your teammates snd will give you an edge over them) If you choose to come with office transport, you'll be picked up like livestock and dumped to the office around 1.5 hours before your shift starts(irrespective of the distance), During the covid, when wfh was implemented, teammates were at their most miserable and lowest point, direct result of workload which management didn't help ease if not add to it to say the least. Most of these issues could've been sorted but the focus was never on making the technical support more productive, efficient and easy going, rather the technical support teams were blamed for the problematic products and issues caused by them....Read More

Skill development - Poor
Promotions - Poor
Work satisfaction - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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AmbitionBox has 2 Dell EMC reviews submitted by Dell EMC employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Dell EMC is the right company for you.