Concentrix Corporation Senior Escalation Engineer review

What employees say about Concentrix Corporation?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

65% employees reported

Flexible timing

61% employees reported

No travel

66% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

2 reviews

3.1

Rated by Men

21 reviews

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Top Mentions in Concentrix Corporation Senior Escalation Engineer Reviews

24 reviews found

Sort by: Popular

Senior Escalation Engineer in Pune

Full Time

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 05 Jun 2023

Likes

Apart from the usual Manager issues everything was great. Concentrix company is very good in terms of the salary in time, but salary is less compared to the market.

Salary - Excellent
Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

Less Salary.

Work Details

Work policy: 1mpnth in office and 1 month home

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer in Bangalore / Bengaluru

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 28 Mar 2025

Dislikes

Skill development - Poor
Job security - Poor
Company culture - Poor

What people are saying about Concentrix Corporation

View All

a client success business consultant

Looking for a Job in Consulting Plz help

Hi Everyone, I am currently working as a Client Success & Business Consulting Professional with 9.41 LPA CTC and actively looking for opportunities in a similar role. I have experience in AI tools, process improvement, Lean Six Sigma, and transformation projects. I am open to location changes and looking for an opportunity urgently. If there are relevant openings in your organization, I would appreciate a referral. Please feel free to comment or DM if you can help. Thanks in advance! #ClientSuccess #BusinessConsulting #JobSearch #Referral #AI #ProcessImprovement #Transformation #LeanSixSigma

Got a question about Concentrix Corporation?

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Senior Escalation Engineer in Bangalore / Bengaluru

Full Time

IT Infrastructure Services Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Feb 2025

Likes

Skill development - Good
Job security - Good

Dislikes

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer in Bangalore / Bengaluru

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Jan 2025

Likes

Good

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike’s working at Convergys.

Senior Escalation Engineer in Gurgaon / Gurugram

Full Time

Software Development Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 18 Dec 2024

Likes

Job security

Skill development - Good
Job security - Good

Dislikes

Salary and no promotion

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Senior Escalation Engineer in Gurgaon / Gurugram

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 14 Oct 2023

Likes

Work From Home

Skill development - Good
Work-life balance - Good

Dislikes

Quantity Over Quality

Salary - Poor
Promotions - Poor
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer in Gurgaon / Gurugram

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 23 Jan 2023

Likes

Job security, learning.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work-life balance - Good

Dislikes

It used to be good organization until a recent management change. Now there is no focus on learning/training. They have started hiring freshers or employees with zero relevant experience.

Company culture - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Senior Escalation Engineer in Gurgaon / Gurugram

Full Time

IT Network Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Apr 2023

Likes

Learning phase and product enhancement.

Skill development - Good

Dislikes

Management & it's pathetic inbuilt rules. Politics is heavy and it's ridiculous.

Salary - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

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Senior Escalation Engineer in Pune

Full Time

IT Infrastructure Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Oct 2022

Likes

Excellent Management Great technology to work on Mostly night shifts however management considers for day shift if needed

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No gym

Work Details

Work policy: Rotational wise work from home for a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Escalation Engineer in Pune

Full Time

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 17 Jan 2023

Likes

Work culture nana na na na

Salary - Excellent
Skill development - Good
Promotions - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

Management na na na na

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer in Sp, Infocity, Cyberhub, Gurugram

Full Time

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 18 Nov 2024

Likes

The culture would be the only Good thing rest everyone knows, it does not have value, people reject on Social Media platforms like LinkedIn

Skill development - Excellent
Company culture - Excellent

Dislikes

Very less salary, lot of work pressure and company politics is at its peak, whether you are right or wrong but company will force their decisions to you and will pretend that they have not done anything, one should avoid joining and i am damn sure, whether i have to sell carrot or onions in the road but never going back to Convergys, Concentrix Webhelp, these are all the same name kf a thief and life ruining company to work for and with the most toxic environment on the earth....Read More

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Senior Escalation Engineer in Gurgaon / Gurugram

Full Time

IT Consulting Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 May 2023

Likes

Good opportunity for growth in microsoft cloud project.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not such big to dislike

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer in Pune

Full Time

IT Infrastructure Services Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2022

Likes

technology

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

low salary. less increments

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer (working remotely)

Full Time

Operations Support Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

4.0

Promotions

2.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 08 Feb 2025

Likes

Salary - Good
Skill development - Good
Promotions - Good
Work-life balance - Good

Dislikes

Job security - Poor
Work satisfaction - Poor
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Senior Escalation Engineer (working remotely)

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 03 Dec 2024

Likes

Work from home

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Management is poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer in Bangalore / Bengaluru

Full Time

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Apr 2020

Likes

Nil

Dislikes

Doesn't want to describe more about the comt

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Escalation Engineer in Gurgaon / Gurugram

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 28 Sep 2019

Likes

Nice to work.

Salary - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Growth depends on PR only

Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior Escalation Engineer in aundh

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 May 2022

Likes

great organization

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

great org to work n grow

Work Details

great

Work days: Monday to Friday (Flexible Timings)

Senior Escalation Engineer in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Apr 2021

Likes

Concentrix has a good work culture and they care about their employees.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Compensation for internal employees could have been better

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Escalation Engineer in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 16 May 2021

Likes

Over all it was good, if the pay and growth was good, would like to stay in the same Company for a longer period.

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Salary and growth

Promotions - Poor

Work Details

Peaceful

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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