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What employees say about Citizens Alliance?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Saturday
67% employees reported
Strict (9am - 6pm)
67% employees reported
Within city
67% employees reported
View more detailed insights
Gender based rating
Rated by Women
1 reviews
Rated by Men
4 reviews
Jobseekers also viewed
6 reviews found
Agent in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is no pressure in this company.and also company gave us many many holidays.
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Good
Dislikes
There is nothing dislike about this company.
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Agent in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
the company management is excellent
- Salary - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
nothing
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Agent in Kolkata
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Every thing I like the citizens alliance
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing
- Promotions - Poor
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Agent in Kolkata
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good company
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No reason
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Agent in Sector 5
Full Time
Corporate Communication Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The office culture is very nice
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is nothing i dislike
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Agent in Street Number 18, Block EP&GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
These companies management is excellent
- Salary - Good
- Skill development - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
nothing
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
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Similar Designation Reviews
Senior Associate in Kolkata
Full Time
Other Program / Project Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security.
- Job security - Good
Dislikes
- Office Politics - Micromanagement - Authoritarian/autocratic style of working - Appraisals/Promotions? Absolutely No-no - Employees are treated as bonded labourers - Huge trust deficit & extremely discriminatory and partial behaviour of managers In a nutshell- toxic work environment, decreased morale, and extreme inefficiency within the team
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Team Lead in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
This is a good organisation to learn....
- Promotions - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Under paid salary structure from the market standards. For the Team leaders
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Team Lead in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Office work ambience, culture and management. I love to job here.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike here anything.
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Team Lead in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good environment and motivative management.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing, because everything is fine here.
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Analyst in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to Like about the company.
Dislikes
Worst Management, Worst People, Worst Culture, Toxic Environment
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Team Lead in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work Environment, Office Management, Holidays
- Skill development - Good
- Job security - Good
- Company culture - Excellent
Dislikes
Nothing
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Customer Care Executive in Kolkata
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There are too much week off facilities over here.
- Salary - Excellent
- Skill development - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is no appresal or promotion, no salary hike and no job security....any one can be lost their job at any time.
- Job security - Poor
- Promotions - Bad
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Team Lead in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I am working in CAPL company last 5-6 months.Previously l worked many company but CAPL is fully different and a new company, where we are the moderater between citizens and the government. In this company i am learn a lot of things from my senior, and in future also want to learn many good things.Here is the company's work culture is very good and work atmosphere are very peaceful. All the employees are very hard working and well behavior also. All the senior are very supporting and very helpful. I am very fortune to work in this company....Read More
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
I think this company has fully packed a good company. But something changes will do in better position to this company,like some changes old damage chairs, computers and headset and A.C. and also we deserve some our job security.
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Team Lead in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only salary comes timely on 7th of every month.
- Salary - Good
Dislikes
The management system is too bad & There is no job security. They have got out the employees without any valid reason along with no proof. They have sacked me from my job saying the agents says I have behaviour issue where the agents says another, they don't have any problem with me. The management system is too bad & not co-operative at all. I am suggesting no for the company.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Team Lead in Kolkata
Full Time
Voice \/ Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You'll get leaves without any hassle, apart from this there is nothing good in that office, HR's are useless and management is terrible, management will ask you for resignation anytime without any valid reason.
- Salary - Good
- Work-life balance - Excellent
Dislikes
You'll get leaves without any hassle, apart from this there is nothing good in that office, HR's are useless and management is terrible, management will ask you for resignation anytime without any valid reason.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Other Citizens Alliance Reviews
Junior Executive in Kolkata
Full Time
Junior executive Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only holidays are good .
Dislikes
First of all Hiring was done as inbound process but both inbound and outbound were done . Management is very bad . There is no job security in this company which can be kicked out by the management at any time . In this company, the management's mistakes do not mean they are wrong, only the agents' mistakes are wrong . Some managers and some CCU leads use it very poorly and very badly. No matter how well you do, at the end of the year, if you are not a familiar face, you will give a very bad grade, which results in a very bad and low salary increase . Worst company in my opinion my one year and three months experience is very bad....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Junior Executive in Kolkata
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
What I like about working at the Citizens Alliance is the helpful RM, helpful colleagues, helpful QC, and the environment of this office.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
What I dislike about working at the Citizens Alliance is the toilet problem. otherwise, everything in this office is good.
Work Details
Work days:Â Monday to Friday (Strict Timings)
Work related travel:Â This is a desk job.
Operations Manager in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
So far everything is excellent and we have positive work culture with strong support from everyone. In addition, we benifits from efficient process for growth and development.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
We don't have WFH here in Kolkata office
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Managers are well supportive. We can work freely over here. Office timing is good.
- Skill development - Good
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Some person behavior are not good. They consider themselves the boss of the company. Sometimes ac is not working on the floor.
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life Balance
- Skill development - Good
- Job security - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I don’t have any dislikes about working at this company
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
QC Executive in Kolkata
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Get excellent working atmosphere, get benefits of government holidays, managers are reachable and helpful, working timming good, no rotation shift, fix week off etc
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No any insentive plan
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City, International Travel.
Junior Executive in Kolkata
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I'm very happy to be an employee of CAPL. The seniors and TL & QC in the office are very helpful. The environment of the office is very good so it's nice to work and there no salary issue.
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Executive in Kolkata
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Mainly work environment and well-organized management, I am working in the grievance cell industry and in this industry with top-notch management. and we are happy to work with them.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Executive in Kolkata
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
All the seniors are super helpful and the culture of the office are very good and professional.I have learnt a lot after joining this company.
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Office lift and salary structure is not clear.
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Junior Executive in Kolkata
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There are no targets.
Dislikes
The parameters of quality were unclear, the training done was not good. The salary is not sufficient and it gets credited a week after the month gets over.
- Job security - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
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AmbitionBox has 6 Citizens Alliance reviews submitted by Citizens Alliance employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Citizens Alliance is the right company for you. 67% of... employees reported the working days at Citizens Alliance as Monday to Saturday. 67% employees reported the work timings at Citizens Alliance as Strict timing. Read more- Home >
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