BT Business Customer Service Advisor Reviews

Likes

Very nice culture

Dislikes

Learning is little less

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It is pleasure working with such a wonderful brand ♥️

Dislikes

Na

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Transportation

Dislikes

Everything apart from transport

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture

Dislikes

The pay can be better

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture is great, also the kind of flexibility BT provides is excellent

Dislikes

Internal politics

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Everything except salary

Dislikes

Salary and increament

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Pay was good

Dislikes

Office politics

Likes

Work culture is good. Get salary on time. Employee engagement is good.

Dislikes

Company politics.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Door to door pick up and drop with AC cab, Work life balance is good, management will encourage you to grow, you can reimburse your certification fee, subsidised Meal, Free cookies, Office party in every Quarter and many more...

Dislikes

Salary hikes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

All employees benifit like , cab facilities, enough leave to utilise, hybrid working, work life balance is great, free tea coffee biscuits. This is MNC as a MNC should be. All madical coverage, you will get 10 days extra leave if you are getting married or you are becoming parent , this leave count will not count in you Anual leave. YOU WILL GET Anual leave 21 and sick leave is 14 So total 35 leave in a year. No other companies provide....Read More

Dislikes

Learning skills is problem

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Overall work life balance supported by the overseas UK management.

Dislikes

Only 5% chance of sponsored professional certifications. Indian Senior Managers clearly states -"I will not sponsor anything that doesn't directly benefit projects" (As if they are sponsoring from their pockets) Company works 98% on home made legacy applications that are mostly dos-based. No proper Project Mgmt tools used as a result employees even if gets self certified with current apps and tools, gets dull in no time from noon-usage. Pathetic salary growth. Since last 10 years it's the same story every year -1st 3 Quarters Huge Profit and business topping the chart. Last Quarter just before appraisal, either loss overall or in one business head or a scam and share price loss or profit but EBITDA down....Read More

Likes

Work life balance is at its best. In BT there is no concept of promotion. Everything is skill based. To move to upper level one needs to clear skill test and interview. Same for IJP. Hence, skillset gets at most priority. The L&D is great in this company. They really focus on employee's skill development. Great company to work with.

Dislikes

If u can not negotiate properly Har might give you a base level salary.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Management was supportive. Learning opportunities are available. Great culture. Work life balance is great.

Dislikes

Pay parity is low, appraisal are average even for person having high stress workload. Promotions are rare and biased.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I've been with BT for a while now, and I can confidentely say that it is a fantastiv place to work, One of the standout features of the company is the strong emphasis on job security The work life balance here is exceptional, BT encourages employees to maintain healthy balance beetween there professional and personal lives. THe hybrid model gives flexibility to work from home

Dislikes

While there are some positive aspect of working with BT, there are signifificant drawback that deserve attention, One of the major issue is the management style, which can ofter feel egoistic, If you happen to have supportive manager, your experice can be positive, but if you're assigned to a less empathetic supervisor, it can drastically affest your work life balance and overall job satisfaction. The lack of consistent appraisal system is another cocern. Despite hard work and dedication, many employees fin that their contributions go inrecoganized, leading to frustration. Additionally the resigntation process is frustrating, it feels like management is indifferent, as no one bothers to ask why employees are leaving, instead, resignation seem to be accepted with minimal interaction or feedback, which diminishes the opportunity for constructive change, and you'll ask yourself that XX years of loyalty you've given to organisation who does not even bother. Annual survey, such as "YourSay", give employees a platform to coice their opinions but it often feel like feedback is ignored. Many employe resign due to issues with their manager yet management rarely addresses these concern. Instead of retaining experienced employees, they seem to priortize replacing them, leading to higher training cost and a continued cycle of toxic leadership. In Summary, while BT has its merits, the challanges with management, lack of meaningful recognition and ineffective feedback mechanism hinder it from being a truly great place to work. There's significant room for improvement, particularly in how management engages with and retains its employees....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

You get to work on latest technologies and concepts

Dislikes

Office Politics, lot of nonsense meetings, existing long timers behave as if they own a company. Leadership has no technical knowledge and show no empathy. They show empathy on only in writing e-mails. HR has no visibility in the team for any employee concerns.

Likes

BT one of the best company in terms of work culture, work life balance, job security and learning.

Dislikes

Compensation and career achievements part is a bit concern in BT

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.