British Airways Customer Service Associate Reviews
based on 2 reviews
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 28 Mar, 2021
Overall Rating
1.2/5
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Category Ratings
3.1
Skill development
2.2
Work-Life balance
1.2
Company culture
1.2
Job Security
1.2
Salary & Benefits
1.2
Promotions/Appraisal
1.2
Work Satisfaction
British Airways is rated
1.2 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
British Airways is rated
1.2 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
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Popular
Customer Service Associate in
Gurgaon / Gurugram
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 28 Mar 2021
Likes
Colleges
Dislikes
Worst company i have ever worked for in terms of salary, incentives, work atmosphere, growth,non employee centric. Can not suggest anyone to work here for long period.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
New Delhi
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Mar 2018
Likes
It connects you to the entire people from different countries culture...work environment is amazing
Dislikes
When flights use to get cancel
Work Details
Sometimes boring because if disruption...over all good environment to work
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
International Travel.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Service Executive in
New Delhi
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Dec 2024
Likes
worst company ever
Dislikes
work pressure and poor office politics
Customer Care Executive in
Noida
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Oct 2024
Likes
Type of work
Dislikes
There are a list for me. To be honest it's a pathetic company to work with. They have holded 2 months of salary for me plus 3 months of incentives and allowances because I was on my notice period.
Senior Customer Service Executive in
New Delhi
Full Time
·
Administration Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Oct 2024
Likes
Work environment
Dislikes
Nothing as such
Process Associate in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 02 Jun 2024
Likes
All good
Dislikes
Salary and company policies
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Process Associate in
New Delhi
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Mar 2024
Likes
Bamba damba yo ma cho
Dislikes
Jamba bamba damba pampa lala
Work Details
Work days: Monday to Friday
(Flexible Timings)
Senior Customer Service Executive in
New Delhi
Full Time
·
Voice \/ Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Jan 2024
Likes
Nothing about it
Dislikes
Everything About it
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
New Delhi
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 21 Sep 2023
Likes
Work culture
Pay
Incentives
Dislikes
Getting breaks is difficult
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Team Lead in
Gurgaon / Gurugram
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 19 Dec 2023
Likes
Perks like staff travel benefits
Dislikes
No self improvement time - lots of platform given however not able to utilise it due to lack of time caused by multiple shifts
Customer Care Executive in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 May 2023
Likes
nothing worst place to work if u dont have any option then only work.
Dislikes
Nothing at all culture is bad if you not mert target you will be put on pip. after completion on first year only 3-5 percent appraisal. if u take any CL you will loose all the bonus. Only sales team make money rest is us less. Manager are worst only good for girls they are favoured more as the upper department controlled by women only. If you are working in US cs and exec team good luck u will be working 1:30 am shifts. you will not get two week off together when new roster comes out so personal life is gone. if you get worst manager which most of them are they will not approve your emergency leaves if you have health humble request dont join they dont care even if you have cancer....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Gurgaon / Gurugram
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Feb 2022
Likes
Teammates are Supportive and the management is transparent, company policies are good. Good work environment and culture
Work Details
The job is quite interesting
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Other British Airways Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Experience Supervisor in
Noida
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Salary gets credited on time.
Provides both side cabs or transport allowance for self commute.
Dislikes
Sluggish management
Internal politics and groupism
Inexperienced higher management
Old age thought process and management strategy, despite being an aviation
Tools/platform is outdated
No work life balance
No benefits for male staff in terms of paternity leave (14 days)
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Service Advisor in
New Delhi
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 13 Nov 2024
Likes
Absolutely nothing , they would charge you for the privilege to work if they could.
If it was not the fact that slavery is abolished , they would put chains and force you to work 24/7.
They do not understand what sickness means , what family means , what personal life means.
Dislikes
I would have to write a whole book and the comparison with East India company would not end. You may be dying but they would say work until you are dead. Business comes first.
Team Manager in
Noida
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Oct 2024
Likes
The complaint has given me ample amount of opportunities and promotions. I enjoy working with British Airways. Even during CORONA time we were timely paid and no one was sacked which is quiet appreciating.
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Advisor in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 30 Sep 2024
Likes
Only few activities like diwali celebration and holi celebration was good but for that also u have to utilise your break to enjoy no extra breaks
Dislikes
The management has created stupid policies, very poor management.
Even if u r performing well, if u are not well and took sick leave they wil scold you and u will also not be getting any approve leave in the furture. Rubbish!
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Advisor in
Gurgaon / Gurugram
Full Time
·
Customer Success, Service & Operations - Other Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 21 Nov 2024
Likes
Friday treats plus other treats which is done by the organisation for the occasional days .
Dislikes
There is nothing u can say bad about it ..It's a Person who make his or her opinion..From my point of view I cannot see any negative things.
Service Advisor in
Noida
Full Time
·
Service Delivery Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 24 Oct 2024
Likes
Salary on time
Incentives
Dislikes
Rigid leave policy
Work load
Based on the type of work the salary is not justified
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Service Advisor in
Gurgaon / Gurugram
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 21 Oct 2024
Likes
Nothing to dislike apart from salary
Dislikes
Salary
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
HR Executive in
New Delhi
Full Time
·
HR Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Oct 2024
Likes
None
Dislikes
HR head is a dictator
Service Advisor in
New Delhi
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 03 Oct 2024
Likes
Brand but the software you use will not be beneficial for job skill in other company
Dislikes
Job security is bad . Managers are not leaders they are owners of company if u have problem and complain to abm so it will backfire and they will come for u
People also ask about British Airways's Customer Service Associates
How is British Airways to work for?
British Airways is rated 1.2 out of 5, based on 2 reviews by employees on AmbitionBox.
British Airways is known for Skill development which is rated at the top and given a rating of 3.1. However, Company culture is rated the lowest at 1.2 and can be improved. To know first hand how it is like to work at British Airways read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at British Airways?
According to AmbitionBox ratings, British Airways employees rate its salary and benefits as 1.2 out of 5. You can know more about British Airways Salaries at AmbitionBox
How is the work culture at British Airways?
Work culture is rated 1.2 at British Airways by 2 employees. While job security is rated 1.2 and work-life balance is rated 2.2 at British Airways. Read detailed reviews by employees of British Airways on AmbitionBox.