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American Express

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based on 3.1k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

About
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3.1k
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21.1k
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American Express Service Delivery Leader Reviews

Updated 14 Oct, 2024

Overall Rating

4.5/5

based on 12 reviews

Rating distribution

5

9 (75.0%)

4

2 (16.7%)

3

0 (0%)

2

0 (0%)

1

1 (8.3%)

Category Ratings

4.4

Work-life balance

4.2

Salary

3.7

Company culture

3.7

Work satisfaction

3.6

Skill development

3.1

Job security

3.1

Promotions

What employees say about American Express?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Flexible timing

100% employees reported

No travel

74% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

3 reviews

4.5

Rated by Men

9 reviews

American Express is rated 4.5 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

American Express is rated 4.5 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Service Delivery Leader in Gurgaon / Gurugram

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Apr 2021

Likes

a. Employee safety policy (top rated) b. Compensation compared to industry standards. c. Global policy alignment for/with India offices and associated people.

Dislikes

a. 100% rigged/manipulated people satisfaction survey results (yoy), Imagine 'Best place to work' mean in actual words. b. Nonprofessional environment with unimageable levels of misconducts (i.e. password sharing, not filling timesheets, misleading people for self-gain, verbal abuse and targeting people across the dept. to tarnish career, etc.) c. It's sink or swim environment/culture d. The worst wall of 'Band' system e. It's a event management company - will do the best to spend on showoffs (i.e. lavish parties, gifting or leadership based outings) instead improving ancient technology platforms. f. Leadership is not trustworthy - need to act fast otherwise on hell radar....Read More

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Leader in Gurgaon / Gurugram

Full Time

·

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 14 Oct 2024

Likes

Ethics

Salary - Good
Work-life balance - Good

Dislikes

Present Management in few Groups

Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad

What people are saying about American Express

View All

a senior software engineer

Interview and Hiring Process

Hi folks, Can someone let me know about the hiring process of AmEx? Like, how much time does it take after the last interview to get a response from HR? Also, do they inform if we haven’t cleared the interview or is it obvious? I have been contactin... read more

Got a question about American Express?

Ask anonymously on communities.

Service Delivery Leader in Gurgaon / Gurugram

Full Time

·

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 Jun 2023

Likes

Everything baring job security

Salary - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

From last 2 years job security is terrible, the same used to be USP

Job security - Bad
Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Service Delivery Leader in Gurgaon / Gurugram

Full Time

·

Business Intelligence & Analytics Department

5.0

posted on 02 Jan 2024

Overall Rating

Excellent

Service Delivery Leader in Gurgaon / Gurugram

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Sep 2022

Likes

AMEX is a brand that we carry and feel proud to be a part of #TeamAmex

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Read American Express Service Delivery Leader Reviews based on locations

4.5

Gurgaon / Gurugram

(12)

Service Delivery Leader in Gurgaon / Gurugram

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Apr 2022

Likes

The company has great culture and colleagues with postive mindset which allows you to enjoy your work. Truly an organization that values it's employees.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing specific.

Work Details

It's quite good. I am able to prioritise with support from my organization

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Leader in Gurgaon / Gurugram

Full Time

·

HR Operations Department

5.0

posted on 16 Dec 2023

Overall Rating

Excellent

You are reading trusted reviews. Keep reading to find out more about American Express.

Service Delivery Leader in Gurgaon / Gurugram

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2022

Likes

Work life balance @ work!!

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Service Delivery Leader in Gurgaon / Gurugram

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Apr 2022

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Bliss

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Service Delivery Leader in Gurgaon / Gurugram

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2021

Likes

Excellent work culture, variety of roles available. Leadership thinks about its people and the CEO leads from the front.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It is too kind on low performers also :-)

Work Details

Have worked in various areas and capacity that too within the same team. In order to be successful, need to collaborate a lot

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Leader in Gurgaon / Gurugram

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2021

Likes

Amazing work culture

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing much.

Work Details

Excellent

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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More about working at American Express

#4 Best Large Company - 2022

#1 Best Large Financial Services Company - 2022

#18 Best Large Company - 2021

HQ - New York City,New York, United States
Financial Services
10k-50k Employees (India)
Retail

People also ask about American Express's Service Delivery Leaders

How is American Express to work for?

American Express is rated 4.5 out of 5, based on 12 reviews by employees on AmbitionBox. American Express is known for Work-life balance which is rated at the top and given a rating of 4.4. However, Job security is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at American Express read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at American Express?

According to AmbitionBox ratings, American Express employees rate its salary and benefits as 4.2 out of 5. You can know more about American Express Salaries at AmbitionBox

How is the work culture at American Express?

Work culture is rated 3.7 at American Express by 12 employees. While job security is rated 3.1 and work-life balance is rated 4.4 at American Express. Read detailed reviews by employees of American Express on AmbitionBox.

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American Express Service Delivery Leader Reviews by Locations

American Express Service Delivery Leader Gurgaon / Gurugram Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 American Express reviews submitted by American Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if American Express is the right company for you. 100% of ...employees reported the working days at American Express as Monday to Friday. 100% employees reported the work timings at American Express as Flexible timing. Read more

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American Express Service Delivery Leader Reviews

American Express Office Photos

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American Express Service Delivery Leader Salary

based on 223 salaries

Unlock

₹16.8 L/yr - ₹55 L/yr

81% more than the average Service Delivery Leader Salary in India

View more details

Employee Benefits for American Express Service Delivery Leader

Office cab/shuttle

2 total responses

International/On-site exposure

1 total response

Health insurance

2 total responses

Office gym

2 total responses

+3 more benefits

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