AmbitionBox

Reviews

Reviews
Salaries
Interview Questions
About Company
Benefits
Jobs
Office Photos
Community

Home
Companies
Reviews
Salaries
Jobs
Interviews
Salary Calculator
Awards 2024
Campus Placements
Practice Test
Compare Companies

+ Contribute

Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

American Express

Compare

4.2

based on 3.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

About
Reviews
3.1k
Salaries
21.2k
Interviews
359
Jobs
202
Benefits
465
Photos
9
Posts
7

Filter reviews by

American Express Service Delivery Leader Reviews

Updated 14 Oct, 2024

Overall Rating

4.5/5

based on 12 reviews

Rating distribution

9 (75.0%)

2 (16.7%)

0 (0%)

1 (8.3%)

Category Ratings

4.4

Work-life balance

4.2

Salary

3.7

Company culture

3.7

Work satisfaction

3.6

Skill development

3.1

Job security

3.1

Promotions

What employees say about American Express?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Flexible timing

100% employees reported

No travel

74% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

3 reviews

4.5

Rated by Men

9 reviews

American Express is rated 4.5 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

American Express is rated 4.5 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Jobseekers also viewed

Visa Reviews

3.5

• 364 reviews

MasterCard Reviews

3.9

• 723 reviews

PayPal Reviews

3.9

• 919 reviews

State Bank of India Reviews

3.8

• 3.9k reviews

HDFC Bank Reviews

3.9

• 39.8k reviews

ICICI Bank Reviews

4.0

• 38.3k reviews

Axis Bank Reviews

3.8

• 25.6k reviews

Standard Chartered Reviews

3.7

• 4.6k reviews

AIG Reviews

3.9

• 171 reviews

Wells Fargo Reviews

3.8

• 6.5k reviews

JPMorgan Chase & Co. Reviews

4.0

• 6.2k reviews

HSBC Group Reviews

4.0

• 4.8k reviews

Cholamandalam Investment & Finance Reviews

3.9

• 4.5k reviews

Citicorp Reviews

3.7

• 4.4k reviews

BNY Reviews

3.9

• 4.1k reviews

UBS Reviews

3.9

• 2.8k reviews

State Street Corporation Reviews

3.7

• 2.8k reviews

IDFC FIRST Bharat Reviews

4.5

• 2.3k reviews

HDFC Sales Reviews

4.0

• 2.4k reviews

Aditya Birla Capital Reviews

3.9

• 1.7k reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Service Delivery Leader in Gurgaon / Gurugram

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 14 Oct 2024

Likes

Ethics

Salary - Good
Work-life balance - Good

Dislikes

Present Management in few Groups

Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad

Service Delivery Leader in Gurgaon / Gurugram

Full Time

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 Jun 2023

Likes

Everything baring job security

Salary - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

From last 2 years job security is terrible, the same used to be USP

Job security - Bad
Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

What people are saying about American Express

View All

a senior software engineer

1w (edited)

Interview and Hiring Process

Hi folks, Can someone let me know about the hiring process of AmEx? Like, how much time does it take after the last interview to get a response from HR? Also, do they inform if we haven’t cleared the interview or is it obvious? I have been contacting the HR but can’t get a response from them as of now. Its been a week since the last interview round. Any help?

Got a question about American Express?

Ask anonymously on communities.

Service Delivery Leader in Gurgaon / Gurugram

Full Time

Business Intelligence & Analytics Department

5.0

posted on 02 Jan 2024

Overall Rating

Service Delivery Leader in Gurgaon / Gurugram

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Apr 2021

Likes

a. Employee safety policy (top rated) b. Compensation compared to industry standards. c. Global policy alignment for/with India offices and associated people.

Dislikes

a. 100% rigged/manipulated people satisfaction survey results (yoy), Imagine 'Best place to work' mean in actual words. b. Nonprofessional environment with unimageable levels of misconducts (i.e. password sharing, not filling timesheets, misleading people for self-gain, verbal abuse and targeting people across the dept. to tarnish career, etc.) c. It's sink or swim environment/culture d. The worst wall of 'Band' system e. It's a event management company - will do the best to spend on showoffs (i.e. lavish parties, gifting or leadership based outings) instead improving ancient technology platforms. f. Leadership is not trustworthy - need to act fast otherwise on hell radar....Read More

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Women @ Work is now live!

Explore industry insights, find exclusive jobs & unlock exciting rewards

Service Delivery Leader in Gurgaon / Gurugram

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Sep 2022

Likes

AMEX is a brand that we carry and feel proud to be a part of #TeamAmex

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Service Delivery Leader in Gurgaon / Gurugram

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Apr 2022

Likes

The company has great culture and colleagues with postive mindset which allows you to enjoy your work. Truly an organization that values it's employees.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing specific.

Work Details

It's quite good. I am able to prioritise with support from my organization

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Leader in Gurgaon / Gurugram

Full Time

HR Operations Department

5.0

posted on 16 Dec 2023

Overall Rating

You are reading trusted reviews. Keep reading to find out more about American Express.

Service Delivery Leader in Gurgaon / Gurugram

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2022

Likes

Work life balance @ work!!

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Service Delivery Leader in Gurgaon / Gurugram

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Apr 2022

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Bliss

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Service Delivery Leader in Gurgaon / Gurugram

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2021

Likes

Excellent work culture, variety of roles available. Leadership thinks about its people and the CEO leads from the front.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It is too kind on low performers also :-)

Work Details

Have worked in various areas and capacity that too within the same team. In order to be successful, need to collaborate a lot

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Leader in Gurgaon / Gurugram

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2021

Likes

Amazing work culture

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing much.

Work Details

Excellent

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Leader in Gurgaon / Gurugram

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Nov 2020

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Claim your company page and respond to reviews as an employer.

More about working at American Express

#4 Best Large Company - 2022

#1 Best Large Financial Services Company - 2022

#18 Best Large Company - 2021

HQ - New York City,New York, United States
Financial Services
10k-50k Employees (India)
Retail

Tell us how to improve this page.

American Express Service Delivery Leader Reviews by Locations

American Express Service Delivery Leader Gurgaon / Gurugram Reviews

American Express Reviews by Designations

American Express Business Analyst Reviews
American Express Senior Analyst Reviews
American Express Business Development Executive Reviews
American Express Analyst Reviews
American Express Lead Analyst Reviews
American Express Relationship Manager Reviews
Show more
American Express Assistant Manager Reviews
American Express Financial Analyst Reviews
American Express Senior Lead Analyst Reviews
American Express Assistant Relationship Manager Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 American Express reviews submitted by American Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if American Express is the right company for you. 100% of ...employees reported the working days at American Express as Monday to Friday. 100% employees reported the work timings at American Express as Flexible timing. Read more