American Express is rated
3.6 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
American Express is rated
3.6 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
7 reviews found
Sort by:
Popular
Travel Consultant in
Gurgaon / Gurugram
Tourism Services Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 31 Mar 2020
Likes
Job is safe however deducting salary till 31dec would be very difficult for person who earns around 40k to 50k .. we have loans , EMIS , extra expensive as well, we can manage for 3 months but for 9 months would be next to impossible...
Dislikes
No increament we understand and deducting 3 months salary would be managable.. but please think twice deducting for 9 months its very very difficult.. we understand the sitiation but we are sole earner for the family
Work Details
Its a very wonderful company to work
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Travel Consultant in
Gurgaon / Gurugram
Full Time
·
Tourism Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Dec 2024
Likes
Nothing
Dislikes
American Express seems to be a very good organisation until you start working there. They just wanted us to Answer more and more calls and never gave us time to work on emails. They need quality work from their agents but won’t give sufficient time to work on a case. The leaders will poke you repeatedly after 5 minutes to answer newcall. They have bandwidth issue but will still say we have over-hired people. After logging out, the agents spend 2-3 hours on daily basis to complete the emails. Also, if someone tries to share his/her concerns with the leaders or managers then leaders will not focus on improving but according to them, the employee is being negative and they will try their best terminate such employees. Also, because of these dirty politics, many sincere and hard working employees lost their job and few people like me resigned even after giving 100 percent.They know they are a big brand so they don’t bother about the mental torture they give to their employees. I worked in Travel and lifestyle department of India and not even single employee was happy with the culture. Its better to work with small organisations rather than dreaming about working in American Express. Also, they change the shifts every month due to which there is no proper work life balance bit the managers and leaders have fix. They will also deduct your incentives even if it was not your fault. People think that Amex is best as they offers agents stays, they have tie ups with Costa, Hilton and other major brands but if the person working in the organisation is not happy then there is no point of having these benefits. I may live without a Job but will never Join American Express again. The most toxic environment. Also, the HR did not share proper information about the in hand salary. He said you will get XYZ amount in hand but when the first salary was credited, the complete team was not happy as the PF was deducted from the in hand salary. For example he promised 60000 in hand with all deductions but we received 56500. They did not even investigate in this matter and started questioning us that whats the proof about it. Better to earn less rather than working in such toxic environment....Read More
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Company has very employee centric policies and they give their employees utmost importance. Work culture is amazing. Best place to work
Dislikes
They need to work on compensation part , otherwise everything is great.
Work Details
Work days: Monday to Friday
(Flexible Timings)
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American Express.
Similar Designation Reviews
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Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Sep 2024
Likes
Nothing… the worst Company ever.
Dislikes
Neha Banerjee… the worst Manager… she thinks she can dominate Male employees to satisfy her Ego. She should be sent to Mental Asylum. Even the Director of this Travel process is a lady and pathetic as well. Never join Amex Gurgaon Cyber Hub. Thank God I left after serving Notice period. It was simply a Traumatic and lethargic experience of my life. Maximum employees hate both these Male dominant Ladies....Read More
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Associate in
New Delhi
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Nothing
Dislikes
Toxic work culture
No work life balance
No job security
Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Oct 2024
Likes
Yearly increment depends on your performance no politics in it.
Dislikes
There are some policies which needs to be corrected by leadership team.
Sales Manager in
Bangalore / Bengaluru
Full Time
·
Enterprise & B2B Sales Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 Aug 2024
Likes
Work life balance
Colleague engagement
Work culture
Dislikes
Career growth
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Travel Counsellor in
Gurgaon / Gurugram
Full Time
·
Tourism Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Aug 2024
Likes
Everything
Dislikes
Slow progress, stagnant growth
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Travel Counsellor in
Bangalore / Bengaluru
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jun 2024
Likes
Respect to the employees
Dislikes
Politics
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Jun 2024
Likes
I must say I love the company and I would suggest every fresher, experienced person must try and be a part of American Express
Dislikes
Nothing is there to be dislike
Work Details
Work policy:
3 days/week from office
Work timings: Flexible Timings
Senior Associate in
Gurgaon / Gurugram
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 31 May 2024
Likes
All good here thank you
Dislikes
All good here thank you
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Gurgaon / Gurugram
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 May 2024
Likes
Amex is always love. ❤️
Dislikes
Nothing to dislike about
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Gurgaon / Gurugram
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Apr 2024
Likes
Good company to work
Dislikes
Nothing to dislikke
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Other American Express Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Credit Analyst in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Nov 2024
Likes
Amex is everything one could ever ask for.
Dislikes
Amex doens't invest in cross functional training of people. Especially the people from operations are confined to a fixed repetitive job.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Credit Specialist in
New Delhi
Full Time
·
Security / Fraud Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Nov 2024
Likes
American Express is a brand and has lot to offer you . Moreover the new campus has world class amenities .
Dislikes
The problem with amex is that many department are understaffed and they don't hire people resulting into employees cannot take leaves or has to work more hours to show there productivity
Fraud Analyst in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Nov 2024
Likes
Work Culture, the cafeteria, more avenues to learn n work on projects with other departments
Dislikes
Internal promotions take a long time. Pay increments are slow.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Process Specialist in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Amazing company to work with. Monetary benefits are really good. Insurance and yearly appraisals are greatly appreciated. Perks are good and play crucial role in employee’s motivation. If you are lucky you will get good managers and work journey would be smooth and promising. Amex is a wonderful company and people in higher management i.e. above band 40 are employee centric.
Dislikes
Work culture of every management is different. Few are really appreciating their team members and few will micromanage and do not support. Few teams do not recognise their employee’s effort. Favouritism will be easily seen. If you make good relationship with manager then good work will come to you and you will be appreciated on regular basis. You will get chance to be in meetings with higher management and that increases visibility.If no good terms with management then they will suppress your good work and no recognition for your extraordinary performance in RnRs. After-all your rating is in their hands. Goal’s rating is under employee’s control but Leadership rating is under your manager’s control. Managers can intentionally ruin rating as they dislike that particular. They wont let to take internal movement. They will give bad feedback so that you dont clear IJPs and leave company with self doubt....Read More
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Team Manager in
New Delhi
Full Time
·
Banking Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 28 Oct 2024
Likes
Good policies as compared with other companies
Dislikes
Same typical egotistic managers who hide behind the aura of helping rather than actually helping. No job security at Amex. Appraisals are basis how you get along with your bosses.
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Director Engineering in
Bangalore / Bengaluru
Full Time
·
Software Development Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 27 Oct 2024
Likes
Mostly, we work on cutting edge technology
Dislikes
I dislike toxic managers like Vikas Malhotra - who promotes only favoritism. He tends to recognize colleagues based on personal preferences rather than their talents and capabilities. He promotes only those who praise him, while the rest of us suffer under his leadership. This environment is not conducive to growth or collaboration, and I believe it impacts team morale negatively.
Project Manager in
Gurgaon / Gurugram
Full Time
·
Technology / IT Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 20 Oct 2024
Likes
American Express always encourage a work-life balance culture, whether you are hired as FTE or contractor for the organization. It gives an ample amount of opportunities to grow which is impecible for any tenured or a fresher employee.
Dislikes
I guess apart from limited access to system for contractors is the only restriction which doesn't allow contractors to learn more about internal domain knowledge
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
City Manager in
Mumbai
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Oct 2024
Likes
The company care about its employees a lot and support them on every stage of their lives to take necessary decisions
Dislikes
I like the ease about the job being discussed and sharing of right information with all the employees which empowers us to make decisions
Work Details
Work policy:
3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Engineer 1 in
Gurgaon / Gurugram
Full Time
·
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 05 Oct 2024
Likes
Large enterprise hence culture is good and provide job security
Dislikes
Work life balance depends on the projects in Technology and hence many times, it becomes bad, appraisals are mostly in higher single digits or lower double digits maximum. Promotions are usually given based on favouritism.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Master Disputes Analyst in
New Delhi
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Oct 2024
Likes
Salary
Dislikes
Bunch of robots working together to get depression and other diseases.No skill developement no new learnings.Running behind the same targets and same shit everyday.
People also ask about American Express's Travel Consultants
How is American Express to work for?
American Express is rated 3.6 out of 5, based on 7 reviews by employees on AmbitionBox.
American Express is known for Skill development which is rated at the top and given a rating of 3.9. However, Career growth is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at American Express read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at American Express?
According to AmbitionBox ratings, American Express employees rate its salary and benefits as 3.4 out of 5. You can know more about American Express Salaries at AmbitionBox
How is the work culture at American Express?
Work culture is rated 3.3 at American Express by 7 employees. While job security is rated 3.6 and work-life balance is rated 3.2 at American Express. Read detailed reviews by employees of American Express on AmbitionBox.
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American Express Travel Consultant Reviews by Locations