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based on 25.2k Reviews

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Amazon Customer Service Associate Reviews

Updated 6 Mar, 2025
Overall Rating
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4.2/5
based on 1.3k reviews

Rating distribution

Category Ratings

4.4

Company culture

4.2

Work-life balance

4.1

Salary

4.0

Skill development

4.0

Work satisfaction

3.9

Job security

3.5

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What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

Permanent work from home

77% employees reported

Rotational Shift

Rotational Shift

72% employees reported

Flexible timing

Flexible timing

60% employees reported

No travel

No travel

84% employees reported

View more detailed insights

Gender based rating

4.2
female

Rated by Women

515 reviews

4.3
male

Rated by Men

655 reviews

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Top Mentions in Amazon Customer Service Associate Reviews
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1.3k reviews found

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Sopra Steria

Rated 4 for Job Security by our employees on AmbitionBox

Secure your future with a company that values your job stability.

What people are saying about Amazon

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stubbornpanda
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2w (edited)
currently not working
Gave Amazon OA, still waiting for their response
Hey there, I gave amazon OA and work assessment around 30th Jan, 2024, after that I got an email saying successfully completed OA, but then I am still waiting and there is no response. (Almost 2 weeks) Any ... read more
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Top Amazon Customer Service Associate Interview Questions

asked in Customer Service Associate interview
Q1. What is the difference between a good customer service and bad customer ser ... read more
View answers (143)
asked in Customer Service Associate interview
Q2. What's the role of customer service associate?
View answers (34)

Get interview-ready with top interview questions

View all 36 questions
asked in Customer Service Associate interview
Q3. If a problem how long prolong and hold the calo
View answers (31)
asked in Customer Service Associate interview
Q4. How will you deal if the customer is angry?
View answers (8)
asked in Customer Service Associate interview
Q5. Wich programming languages do you use in your work
View answers (14)
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Read Amazon Customer Service Associate Reviews based on locations

4.3
 Hyderabad / Secunderabad

 (251)

4.2
 Pune

 (205)

4.3
 Coimbatore

 (103)

3.8
 Noida

 (75)

4.4
 Kolkata

 (27)

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Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

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More about working at Amazon
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#1 Best Mega Company - 2022

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#1 Best Mega Internet/Product Company - 2022

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#1 Best Mega Company - 2021

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#1 Best Mega Internet Company - 2021

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People also ask about Amazon's Customer Service Associates

How is Amazon to work for?
Amazon is rated 4.2 out of 5, based on 1.3k reviews by employees on AmbitionBox. Amazon is known for Company culture which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.5 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.1 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.4 at Amazon by 1.3k employees. While job security is rated 3.9 and work-life balance is rated 4.2 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 77% Amazon employees work from home permanently, 1% work from office 3 days/week, and 2% work from office 2 days/week (based on 121 AmbitionBox reviews in last 6 months).

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 1.3k Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 72% of employees reported the workin...g days at Amazon as Rotational Shift. 60% employees reported the work timings at Amazon as Flexible timing. Read more

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Amazon Customer Service Associate Salary
based on 4.2k salaries
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₹0.6 L/yr - ₹6.8 L/yr
22% more than the average Customer Service Associate Salary in India
View more details
Employee Benefits for Amazon Customer Service Associate
cab
Office cab/shuttle
133 total responses
freemeal
Free meal
94 total responses
onsite
International/On-site exposure
25 total responses
joining
Joining bonus
3 total responses
+26 more benefits
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