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4.1

based on 24.5k Reviews

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Amazon Customer Service Associate Reviews

Updated 30 Jan, 2025
Overall Rating
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4.2/5
based on 1.2k reviews

Rating distribution

Category Ratings

4.4

Company culture

4.1

Salary

4.1

Work-life balance

4.0

Skill development

4.0

Work satisfaction

3.9

Job security

3.6

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

Permanent work from home

81% employees reported

Rotational Shift

Rotational Shift

72% employees reported

Flexible timing

Flexible timing

59% employees reported

No travel

No travel

84% employees reported

Gender based rating

4.2
female

Rated by Women

498 reviews

4.2
male

Rated by Men

638 reviews

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Top Mentions in Amazon Customer Service Associate Reviews

1.2k reviews found

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Top Amazon Customer Service Associate Interview Questions

Q1. What is the difference between a good customer service and bad customer ser ... read more
Q2. What's the role of customer service associate?

Get interview-ready with top interview questions

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Q3. If a problem how long prolong and hold the calo
Q4. How will you deal if the customer is angry?
Q5. Wich programming languages do you use in your work
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Customer Service Associate Jobs at Amazon

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People also ask about Amazon's Customer Service Associates

How is Amazon to work for?
Amazon is rated 4.2 out of 5, based on 1.2k reviews by employees on AmbitionBox. Amazon is known for Company culture which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.6 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.1 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.4 at Amazon by 1.2k employees. While job security is rated 3.9 and work-life balance is rated 4.1 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 81% Amazon employees work from home permanently, 1% work from office 3 days/week, and 3% work from office 2 days/week (based on 97 AmbitionBox reviews in last 6 months).

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Amazon Customer Service Associate Salary
based on 4.1k salaries
₹0.6 L/yr - ₹6 L/yr
19% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
133 total responses
freemeal
Free meal
94 total responses
onsite
International/On-site exposure
25 total responses
joining
Joining bonus
3 total responses
+26 more benefits
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