Amazon Customer Service Associate (Csa) review

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

63% employees reported

Flexible timing

60% employees reported

No travel

68% employees reported

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Gender based rating

4.3

Rated by Women

19 reviews

4.2

Rated by Men

38 reviews

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Top Mentions in Amazon Customer Service Associate (Csa) Reviews

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68 reviews found

Sort by: Popular

Customer Service Associate (Csa) in Coimbatore

Full Time

Marketing Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Sep 2021

Likes

Company is great and have great work culture.You have to work for 9 hours with 1 hour break Pros Timely shift No target Benefits like Zeta meal card, other allowance. Cons Temp job for 3 or 6 months according to requirements. Salary is ok Can't learn anything new Ok if you are looking for a temp job

Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Work Details

Hoof

Work days: Monday to Friday (Strict Timings)

Sopra Steria

Rated 4 for Job Security by our employees on AmbitionBox

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Customer Service Associate (Csa) in Hyderabad / Secunderabad

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 Oct 2024

Likes

The culture and the timings are flexible so chin up

Salary - Good
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

The aux which we have to follow and the cafeteria food taste is worst

Job security - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Associate (Csa) in Pune

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 12 Jan 2023

Likes

Company Culture.

Dislikes

No work satisfaction. No appraisals. No growth.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate (Csa) in Pune

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

1.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 26 Mar 2023

Likes

Benefits and compensations are good

Salary - Excellent
Company culture - Good

Dislikes

no particular issues

Skill development - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) in Noida

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Jan 2022

Likes

job security work culture management company policies

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

everything is good

Work Details

support customers

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 24 Feb 2022

Likes

It was a mediocre

Salary - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

They always hires freshers by kicking out the experience candidts.

Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor

Customer Service Associate (Csa) in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Mar 2023

Likes

It's an awesome place to work

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No cons

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Associate (Csa) in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Jan 2023

Likes

Stress free environment and everyone is friendly

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Growth opportunities are a bit less

Work Details

Work policy: Wfh due to covid

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Associate (Csa) in Chennai

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 05 Apr 2023

Likes

I would like to hearing song and dance

Skill development - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Hate short tempered

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate (Csa) (working remotely)

Part Time

Customer Success, Service & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Apr 2023

Likes

Amazon is a large and influential company and many employees enjoy the feeling of being part of something meaningful and impactful.Company has a lot of offer to its employees

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) (working remotely)

Part Time

Corporate Training Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Mar 2023

Likes

I have learned many aspects and not only that I have learned all kinds of advice needed for my life.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Customer Service Associate (Csa) (working remotely)

Part Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Mar 2023

Likes

This company is India best company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) (working remotely)

Part Time

Fashion & Accessories Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

1.0

Skill development

4.0

Job security

5.0

Promotions

1.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Apr 2023

Likes

I like it

Salary - Excellent
Job security - Good
Promotions - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing about that

Skill development - Bad
Work satisfaction - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Mar 2023

Likes

Goodly and nicely

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) (working remotely)

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 10 Feb 2023

Likes

Every thing was perfect. Thank you Amazon:)

Work-life balance - Good

Dislikes

Hiring on contract basis which a quite let down. Other than that everything was fine.

Job security - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) (working remotely)

Part Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Feb 2023

Likes

A like this job

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

A don't know

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate (Csa) in Hyderabad / Secunderabad

Part Time

CSA Amazon Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Jan 2023

Likes

CSA Amazon

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I don't like

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate (Csa) (working remotely)

Hindi speaking Amazon customer service associate Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 18 Jul 2022

Likes

Hi Amazon teem, I am sudhanshu kumar from india.i see Amazon customer service associate job post on different platforms. Every thing is better according to the other companies.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Hi Amazon teem, I am sudhanshu kumar from india. I see Amazon customer service associate job on different platforms bat no any vacancy Amazon customer service only Hindi speaking.

Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Associate (Csa) (working remotely)

Full Time

HR Operations Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 14 Apr 2023

Likes

Im love you my job .

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No idea

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate (Csa) (working remotely)

CSA Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Oct 2022

Likes

Because it's platform is very intresting bcz online work from home so very nice..

Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No problem no anyone problem to say the dislike

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

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