Amazon Development Centre India Customer Support Representative Reviews

Likes

Only company is good but not the management

Dislikes

Management often demonstrates a narrow-minded, self-centered, and overly conservative mindset. Despite working with international brands, their thinking style remains limited and focused solely on personal interests rather than broader, progressive perspectives.

Likes

the company culture is good which helps to work in this company but when it comes to promotion and career growth’s there multiple huddles for promotion.

Dislikes

Leadership politics, favoritism. Targetting a specific employee.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Learning is great. Opportunities are less as levels are different and in order to reach next level you need to do projects only then you will reach next level and that too depends on company yearly progress

Dislikes

You cannot apply for higher position like if you are at l4 then you cannot apply for l5

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

We know termination after any fraud or compliance amazon need to give personal chance to survive and make honestly working

Dislikes

Please give chance to terminated people no one will make usually by chance instances it's happen Please allow me a chance my email walalevw

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The leadership consists of professionals and a hierarchy is followed in every department. The workload is not overwhelming, it only gets stressful during the Christmas period holiday(Beginning from Halloween till New Year's Eve). You will enjoy medical benefits, a collaborative HR team, and cooperative group managers.

Dislikes

The work culture has degraded a lot. Amazon has started cutting corners about on-site employees, which hinders employees from interacting among themselves. Work pressure doesn't match the salary often. Incentives to take up a temporary role aren't appealing enough.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The support we get is really good

Dislikes

If there is something that is affecting performance of CSA, no one really care. Just they tell us improve your communication but because of the CRM and internal tools performance has been drop and no one support

Likes

Salary and paid leave encashment.

Dislikes

PIP process.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Working from home

Dislikes

Shift timings Very less salary with no hike Almost no promotions or ijps

Likes

Work culture is good but don't expect salary and promotion

Dislikes

Bad in giving promotion There are only non tech roles in this company In the portal we can see many jobs as tech but when you go through the role 90% are non tech not even related to tech Worst jobs, similar to BPO Don't get fooled by thinking these jobs as tech

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Remote work , work and personal life balance can be managed well.

Dislikes

Back to back call flow all day and our only job is to convince the cx but we dont have any answers for their issues..Lot of policy changes and none of them are helpful to the cx's

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Leaves they provide is good compared to other companies

Dislikes

Their policy about work is getting worse day by day. If we don’t have work we can’t roam around and do something in laptop. We just have to stick to the laptop no matter what. They have blocked all the other websites that can entertain us when we don’t even have work.

Likes

1. Work from home. 2. After you logout there is no need to think about work.

Dislikes

1. Low salary to tenured employees compared to new joiners 2. Unrealistic performance expectations. 3. Expects us to handle 1 email + 1 call or 1 email + 2 chats simultaneously and also perform like chat gpt 4. They will always find a way to blame the associate even if its the process, SOP, tool issue 5. Will always beg you to do OT just so that managers can show off their teams contribution which will help their promotion. 6. Always complaining on team meetings that team is not meeting the goal and we should work harder than we already are....Read More

Work Details

Work policy: Some cities have hybrid work policy. Pune has permanent work from home.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

he opportunity to work on innovative projects, access to cutting-edge technology, a dynamic work environment, excellent learning opportunities, and strong support for career growth, all while being part of a company with a culture that encourages "thinking big" and customer obsession; essentially, the chance to make a real impact on a global scale with their work.

Dislikes

Salary in shares that has longer vesting period.

Likes

Work culture is good and all the Amazonia align with leadership principals

Dislikes

Promotions - As a L3 we can't apply for L4 level still you are enough talented or having those skill set to match the L4 job description. Tough to move from non tech to tech Even having all the skill set matching with desizer job description.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Amazon as a org is great place to work with it’s benefits for employees

Dislikes

But what’s the use of benefits if an employee is getting badly torchered and is not able to speak it out to anyone as no action is taken against the same. Very bad salary and lot of workload and upon that toxic work culture

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing at all.

Dislikes

I was working at CNX for Amazon process where I really enjoyed my 3 years of tenure working for our client (Amazon) which is why when I got the offer directly from captive unit I joined immediately and it was one of the worst decision I made