Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Air India Customer Service Executive Reviews
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46 reviews found
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Customer Service Executive in
Meenambakkam
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 20 May 2022
Likes
Lot of things we learned from on job
Dislikes
Not shifts
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City, International Travel, Travel Within Country.
Customer Service Executive in
Sahar cargo
Full Time
·
Tourism Services Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 Jun 2022
Likes
Always help passenger any crisis
Dislikes
Air India management
Work Details
10years Wonderful journey
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Chennai
Airport Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Dec 2020
Likes
Here my work is flight handling good to be in this platform during this covid-19
Dislikes
There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow. There is a bond of 3 years before which you cannot resign. On the job training is not given to new joinees
Work Details
Normal life only but no ingreement when I was start this job period that time i by same salary only currently I getting here
Work days: Rotational Shift
Top Air India Customer Service Executive Interview Questions
This job made me disciplined and used to work in any shift.
Dislikes
There is a lot of politics and the management doesn't address our issue rather forced us to work in hostile environment. Salary disbursement is very slow which demotivates any employee who needs money to sustain.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Customer Service Desk Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 11 Apr 2022
Likes
Good wori
Dislikes
Increment
Work Details
Excellent period
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Gurgaon / Gurugram
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 Jun 2022
Likes
Pathetic manager.. life becomes hell to work with rude arrogant manager of vistara.
Dislikes
Supervisor are puppet of managers
Work Details
Hell
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Apr 2021
Likes
Good work environment and culture. Teammates and Management are supportive.Company policies are good, appraisals are fair and they give fair salary hike every year.
Dislikes
There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.
Work Details
The job was quite interesting! I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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Air India.
In vistara I found friendly environment and this company always be my favourite.there is one culture which called "vistara ethics"for every employee of vistara can found his solution in it.
In future If I have oppertunity to work with vistara I will.
Dislikes
I personally don't have any points to say something about my dislike. Because I like aviation industry.
Work Details
The job is quite interesting! First I have training days so that I can learn about company policies & procedures and rules. Lets come to the work life it's not that hard. I do my work in a happy mood so it's never seems hard.
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Executive in
Gurgaon / Gurugram
C.s.e Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Nov 2018
Likes
Nothing
Dislikes
Internal policies of Vistara, management, job security
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive
Tourism Services Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 25 Jun 2019
Likes
Learning experience.
Dislikes
Sexist. Women don't get paid as men even though we do the same work. We don't have overtime or odd shift allowance even if are forced to do overtime or odd shifts. But men have those benefits.
Work Details
Ticketing
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Lucknow
Flight & Airport Operations Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 28 Mar 2021
Likes
Only the fact that we were secured being associated with TATAs. No much opportunities to explore.
Dislikes
Poor pay slabs, insecure and incompetent superiors. Afraid to promote calibrated staff being insecure if this could be threat to their profiles. Unhealthy politics. Local management was not been checked by the main management . Famed organisation with big names but not at all employee oriented.
Work Details
Needed a lot of streamlining.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Inbound Process Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 17 Aug 2020
Likes
Good environment
Dislikes
There is a lot of politics
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
International Travel.
Customer Service Executive in
Patna
Flight & Airport Operations Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 03 May 2021
Likes
Working culture
Dislikes
Third party
Work Details
Fantastic experience
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Ahmedabad
Tourism Services Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 31 Oct 2019
Likes
Vistara is a premium career airlines. Best part is about work environment is superb in all the parameters.
Dislikes
Job is secure but career growth is not up to the mark.
Work Details
As a customer service executive for check-in and boarding the passengers.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Customer service agent Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 13 Apr 2018
Likes
In air india and the airport there are so much security i m working there because i feel, i m safe there
Dislikes
Staff are not with salary because there we have to do work without break and in the night shift we have to do work 11hrs without break thats not good
Work Details
It's too hectic..
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Commercial Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 08 Aug 2018
Likes
Really liked the job
Dislikes
Because I am working under 3rd party so
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Chennai
Commercial Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Mar 2018
Likes
Training and job security is great
Dislikes
Salary package is need to be considered
Work Details
Flight handling and
load and trim
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
Esic/epfo
Customer Service Executive in
Kolkata
Customer service agent Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Sep 2018
Likes
Being a part of Air India for 10 years I feel proud.I never feel that it was my duty, I was just serving my Nation. I love Air India from my core of my heart.though I left Air India,but at any time Air India needs me I will be glad to serve...thank you Air India....salute you....
Dislikes
There is nothing dislike about Air India...
Work Details
It's just amazing....
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Hyderabad / Secunderabad
People also ask about Air India's Customer Service Executives
Is Air India a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 46 employee reviews, it's clear that most customer service executives have a positive experience working at Air India. Skill development holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 3.1. Read reviews about skill development and career growth on AmbitionBox.
Does Air India pay their Customer Service Executives well?
According to AmbitionBox reviews, Air India customer service executives rate their salary and benefits at 3.5 out of 5, based on 46 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Air India's customer service executives salaries here and to read reviews specifically about salary and benefits at Air India for customer service executives, click here.
How is the work culture at Air India for Customer Service Executives?
Work culture at Air India for customer service executives is rated 3.6 out of 5 by 46 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Air India for customer service executives, click here.
How is the job security at Air India for Customer Service Executives?
Based on 46 reviews on AmbitionBox, Air India's customer service executives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Air India for customer service executives, click here.
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