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Air India Customer Service Executive Reviews

based on 46 reviews
Updated 5 Dec, 2024

Overall Rating

4.1/5
How AmbitionBox ratings work?

Category Ratings

3.8

Skill development

3.6

Work-Life balance

3.6

Company culture

3.5

Work Satisfaction

3.5

Salary & Benefits

3.5

Job Security

3.1

Promotions/Appraisal

Top Mentions in Air India Customer Service Executive Reviews

46 reviews found

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Top Air India Customer Service Executive Interview Questions

Q1. What is baggage allowance, ssr, whcr, round trip ?
Q2. What is customer service?
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People also ask about Air India's Customer Service Executives

Is Air India a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 46 employee reviews, it's clear that most customer service executives have a positive experience working at Air India. Skill development holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 3.1. Read reviews about skill development and career growth on AmbitionBox.
Does Air India pay their Customer Service Executives well?
According to AmbitionBox reviews, Air India customer service executives rate their salary and benefits at 3.5 out of 5, based on 46 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Air India's customer service executives salaries here and to read reviews specifically about salary and benefits at Air India for customer service executives, click here.
How is the work culture at Air India for Customer Service Executives?
Work culture at Air India for customer service executives is rated 3.6 out of 5 by 46 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Air India for customer service executives, click here.
How is the job security at Air India for Customer Service Executives?
Based on 46 reviews on AmbitionBox, Air India's customer service executives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Air India for customer service executives, click here.

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Gender Based Ratings for Air India Customer Service Executive

based on 45 reviews
4.0
Rated by 22 Women

Rated 4.1 for Skill Development and 3.9 for Work-Life Balance

women
4.1
Rated by 23 Men

Rated 3.5 for Company Culture and 3.5 for Work Satisfaction

men

Working Days for Air India Customer Service Executive

based on 46 reviews
Rotational Shift
70%
Monday to Saturday
17%
Monday to Friday
10%
Alternate Saturday off
3%

Work Timings for Air India Customer Service Executive

based on 46 reviews
Flexible timing
Strict (9pm - 7.30am)
Strict (2.30pm - 10.30pm)
63%
6%
6%
25% employees reported other strict timings

Shift Timings for Air India Customer Service Executive

based on 46 reviews
Day shift
Night shift
83%
17%

Business Travel for Air India Customer Service Executive

based on 46 reviews
No travel
64%
Within country
15%
Within city
15%
International travel
6%
Air India Customer Service Executive Salary
based on 130 salaries
₹1 L/yr - ₹6 L/yr
10% more than the average Customer Service Executive Salary in India
View more details
freemeal
Free meal
2 total responses
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
3 total responses
+1 more benefit
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