CSR Executive Interview Questions and Answers for Freshers

Yes, I am fluent in English and can communicate effectively with customers.

• I am a native English speaker

• I have experience working in customer service roles where English was the primary language of communication

• I have received formal education in English language and literature

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• Examples of BPO companies include Accenture, Genpact, a...read more

A credit card is a plastic card that allows the holder to borrow money from a bank or financial institution to make purchases.

• Credit cards allow users to make purchases without having to pay for them immediately

• The user is required to pay back the borrowed amount along with interest

• Credit cards often come with rewards programs and other benefits

• Examples of credit card companies include Visa, Mastercard, and American Express

Microfinance is a financial service that provides small loans and other financial services to low-income individuals and entrepreneurs.

• Microfinance aims to alleviate poverty and promote economic development by providing access to financial services for those who are unable to access traditional banking services.

• It typically involves providing small loans, savings accounts, insurance, and other financial products to individuals and small businesses.

• Microfinance institutions (M...read more

IGT provides a wide range of services including customer service, technology solutions, and consulting.

• Customer service support for clients

• Technology solutions for gaming industry

• Consulting services for business strategy

• Examples: customer support for online gaming platforms, technology solutions for lottery systems, consulting on market expansion

Banking is the business activity of accepting and safeguarding money owned by other individuals and entities.

• Banks offer various financial services such as loans, credit cards, and savings accounts.

• Banks are regulated by government authorities to ensure stability and protect customers' deposits.

• Online banking has become increasingly popular, allowing customers to manage their accounts and transactions from anywhere.

• Banks also play a crucial role in the economy by providing ca...read more

Microfinance can play a crucial role in promoting financial inclusion and poverty reduction.

• Microfinance provides access to financial services for low-income individuals and small businesses.

• It can help in creating employment opportunities and promoting entrepreneurship.

• Microfinance institutions can also provide financial education and training to their clients.

• Examples of successful microfinance programs include Grameen Bank in Bangladesh and Kiva.org.

• Microfinance can also b...read more