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217 WNS Jobs

Sr. Associate - Voice

2-4 years

Navi Mumbai

Sr. Associate - Voice

WNS

posted 9hr ago

Job Description

Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc.

Microsoft Office application skills, including Outlook, and Excel

Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way

Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers

Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs

Excellent fluency in English - Proficiency & Comprehension (spoken and written).


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Associate roles with real interview advice

Top WNS Associate Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.5
 Rating based on 948 Associate reviews

Likes

Nothing is good in this company worst company i have worked with mo appraisal and hike on time also the management is not good. They offer good salary to new joiners but not for the experienced employee who are woking for more than 1 year

Dislikes

Hr and managers

  • Salary - Bad
  • +4 more
Read 948 Associate reviews

Associate salary at WNS

reported by 4.7k employees
₹1 L/yr - ₹7 L/yr
60% less than the average Associate Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Navi Mumbai Office Location

View all
Navi Mumbai Office
WNS Global Services, SEZ.Plot No-3,Building No 14,1st &2nd Floor, Airoli Mind Space, Kalwa TTC Industrial area, Thane Belapur Road Navi Mumbai
Maharashtra 400708

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