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18 Air Arabia Jobs
Corporate Travel Consultant
Air Arabia
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department.
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Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures.
Effectively upsell and promote products and services to achieve revenue targets.
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Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence.
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Focus on enhancing financial growth and customer experience through market research and tailored offerings.
- Deliver outstanding customer service across all communication channels, adhering to company policies and service SLAs.
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Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary.
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Maintain a comprehensive understanding of services and systems (Air & Land arrangements).
- Finalize DSR (Daily Sales Report) and documentation on the issuance day to ensure seamless reporting.
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Foster collaboration by sharing knowledge and information with colleagues.
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Work flexible shifts, including weekends and holidays, and handle workloads effectively under pressure.
- Be adaptable to perform duties in different branches and locations based on business needs.
- Bachelors/ Masters degree in travel/management/hospitality or related field.
- Certifications in sales management or IATA or related areas would be an advantage.
- Minimum 3 years of experience within the travel industry.
- Proficiency with Microsoft Office Suite and CRM software.
- Previous experience using travel systems (like Galileo/Amadeus/Sabre or similar) would be an advantage.
Employment Type: Full Time, Permanent
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Air Arabia Benefits
Health Insurance 
Soft Skill Training 
Job Training 
Free Transport 
International Relocation 
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