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17 Air Arabia Jobs

Corporate Travel Consultant

3-8 years

Pune

1 vacancy

Corporate Travel Consultant

Air Arabia

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Job Purpose

Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department.

Key Result Responsibilities
  • Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures.

  • Effectively upsell and promote products and services to achieve revenue targets.

    • Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence.

    • Focus on enhancing financial growth and customer experience through market research and tailored offerings.

    • Deliver outstanding customer service across all communication channels, adhering to company policies and service SLAs.
    • Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary.

    • Maintain a comprehensive understanding of services and systems (Air & Land arrangements).

    • Finalize DSR (Daily Sales Report) and documentation on the issuance day to ensure seamless reporting.
    • Foster collaboration by sharing knowledge and information with colleagues.

    • Work flexible shifts, including weekends and holidays, and handle workloads effectively under pressure.

    • Be adaptable to perform duties in different branches and locations based on business needs.
    Qualifications (Academic, training, languages)
    • Bachelors/ Masters degree in travel/management/hospitality or related field.
    • Certifications in sales management or IATA or related areas would be an advantage.
    Work Experience
    • Minimum 3 years of experience within the travel industry.
    • Proficiency with Microsoft Office Suite and CRM software.
    • Previous experience using travel systems (like Galileo/Amadeus/Sabre or similar) would be an advantage.

    Employment Type: Full Time, Permanent

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    What people at Air Arabia are saying

    What Air Arabia employees are saying about work life

    based on 24 employees
    72%
    40%
    37%
    100%
    Flexible timing
    Rotational Shift
    International travel
    Day Shift
    View more insights

    Air Arabia Benefits

    Health Insurance
    Soft Skill Training
    Job Training
    Free Transport
    International Relocation
    Team Outings +6 more
    View more benefits

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