Sr. Associate - Voice

Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc.

Microsoft Office application skills, including Outlook, and Excel

Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way

Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers

Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs

Excellent fluency in English - Proficiency & Comprehension (spoken and written).