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234 WNS Jobs

Sr Associate - Operations ( 15675A )

1-4 years

₹ 1.95 - 7.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Sr Associate - Operations ( 15675A )

WNS

posted 11hr ago

Job Role Insights

Flexible timing

Job Description

Job Description

Answer incoming calls and respond to customer queries

Research and resolve customer issues using the tools and applications provided

Identify and escalate issues to supervisors wherever necessary

Document all calls as per the standard operating procedures

Follow up on customer calls wherever necessary

Identify and escalate to management any deviations observed in the call trends

Maintain expected Quality Targets

Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met

Meet internal Production, Utilization and Productivity target


Qualifications

Graduate from a recognized university

Proficient in computer applications

Knowledge of customer service practices

Excellent listening, verbal and written communication skills

Good logical, analytical and problem solving abilities

Attention to detail and accuracy

Good interpersonal skills and strong client focus

Ability to communicate clearly, concisely and effectively

Life insurance/claims processing knowledge preferred


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Senior Associate Operations roles with real interview advice

Top WNS Senior Associate Operations Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.4
 Rating based on 583 Senior Associate Operations reviews

Likes

Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities

  • Salary - Excellent
  • +5 more
Dislikes

Appraisal rate is poor , also sometime toxic office groupings

Read 583 Senior Associate Operations reviews

Senior Associate Operations salary at WNS

reported by 2.9k employees
₹1.1 L/yr - ₹8 L/yr
5% less than the average Senior Associate Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield Bengaluru
Karnataka 560048
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield Bengaluru
Karnataka 560048

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