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Bangalore Walk in - Sr Associate - Operations
WNS
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer incoming calls and respond to customer queries
- Research and resolve customer issues using the tools and applications provided
- Identify and escalate issues to supervisors wherever necessary
- Document all calls as per the standard operating procedures
- Follow up on customer calls wherever necessary
- Identify and escalate to management any deviations observed in the call trends
- Maintain expected Quality Targets
- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
- Meet internal Production, Utilization and Productivity target
Graduate from a recognized university
Proficient in computer applications
Knowledge of customer service practices
Excellent listening, verbal and written communication skills
Good logical, anal
Employment Type: Full Time, Permanent
Read full job descriptionWNS Interview Questions & Tips
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Top WNS Senior Associate Operations Interview Questions
Q1. Are you aware of pharma forecasting techniques
Q2. Name 3 assets for NSCLC, or any solid tumor
What people at WNS are saying
Rating based on 527 Senior Associate Operations
reviews
Anonymous · Customer Success, Service & Operations
in Indore
Likes
Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities
- Salary - Excellent+5 more
Dislikes
Appraisal rate is poor , also sometime toxic office groupings
Senior Associate Operations salary at WNS
reported by
2.7k
employees
₹1.1
L/yr - ₹7.9
L/yr
7%
less
than the average Senior Associate Operations Salary in India
View more details
What WNS employees are saying about work life
based on 10.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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WNS Bangalore / Bengaluru Office Locations
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield
Bengaluru
Karnataka 560048
Karnataka 560048
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield
Bengaluru
Karnataka 560048
Karnataka 560048
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