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166 WNS Jobs
Bangalore Walk in - Sr Associate - Operations
WNS
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer incoming calls and respond to customer queries
- Research and resolve customer issues using the tools and applications provided
- Identify and escalate issues to supervisors wherever necessary
- Document all calls as per the standard operating procedures
- Follow up on customer calls wherever necessary
- Identify and escalate to management any deviations observed in the call trends
- Maintain expected Quality Targets
- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
- Meet internal Production, Utilization and Productivity target
Employment Type: Full Time, Permanent
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What people at WNS are saying
Rating based on 580 Senior Associate Operations
reviews
Anonymous · Customer Success, Service & Operations
in Indore
Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities
- Salary - Excellent
Appraisal rate is poor , also sometime toxic office groupings
Senior Associate Operations salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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