Upload Button Icon Add office photos

WNS

Compare button icon Compare button icon Compare
filter salaries All Filters

250 WNS Jobs

Bangalore Walk in - Sr Associate - Operations

0-4 years

Bangalore / Bengaluru

1 vacancy

Bangalore Walk in - Sr Associate - Operations

WNS

posted 4mon ago

Job Description

  • Answer incoming calls and respond to customer queries
  • Research and resolve customer issues using the tools and applications provided
  • Identify and escalate issues to supervisors wherever necessary
  • Document all calls as per the standard operating procedures
  • Follow up on customer calls wherever necessary
  • Identify and escalate to management any deviations observed in the call trends
  • Maintain expected Quality Targets
  • Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
  • Meet internal Production, Utilization and Productivity target
Graduate from a recognized university
Proficient in computer applications
Knowledge of customer service practices
Excellent listening, verbal and written communication skills
Good logical, anal

Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Senior Associate Operations roles with real interview advice

Top WNS Senior Associate Operations Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.4
 Rating based on 583 Senior Associate Operations reviews

Likes

Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities

  • Salary - Excellent
  • +5 more
Dislikes

Appraisal rate is poor , also sometime toxic office groupings

Read 583 Senior Associate Operations reviews

Senior Associate Operations salary at WNS

reported by 2.9k employees
₹1.1 L/yr - ₹8 L/yr
5% less than the average Senior Associate Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare WNS with

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

Genpact

3.8
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

iEnergizer

4.6
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

Foundever

3.6
Compare

Similar Jobs for you

Senior Associate Operations at Vuram Technology Solutions Pvt Ltd

Bangalore / Bengaluru

0-4 Yrs

₹ 1-5 LPA

Operations Associate at WNS

Mumbai

0-3 Yrs

₹ 2-4 LPA

Operations Associate at Wns Global Service Private Limited

Mumbai

0-3 Yrs

₹ 2-4 LPA

Operations Associate at WNS

Mumbai

0-3 Yrs

₹ 2-4 LPA

Operations Associate at Wns Global Service Private Limited

Mumbai

0-3 Yrs

₹ 2-4 LPA

Senior Associate Operations at WNS GLOBAL SERVICES PRIVATE LIMITED

Bangalore / Bengaluru

1-4 Yrs

₹ 3-6 LPA

Operations Associate at Vuram Technology Solutions Pvt Ltd

Mumbai

0-3 Yrs

₹ 2-5 LPA

Operations Associate at Vuram Technology Solutions Pvt Ltd

Mumbai

0-3 Yrs

₹ 2-5 LPA

Claims Specialist at TechTammina LLC

Hyderabad / Secunderabad

2-5 Yrs

₹ 4-7 LPA

AR Associate at Omega Healthcare Management Services Pvt. Ltd.

Bangalore / Bengaluru

0-1 Yrs

₹ 2-3 LPA

WNS Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield Bengaluru
Karnataka 560048
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield Bengaluru
Karnataka 560048

Bangalore Walk in - Sr Associate - Operations

0-4 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Associate Ops

0-2 Yrs

Nashik

17hr ago·via naukri.com

Lead Associate - Operations

4-6 Yrs

Chennai

19hr ago·via naukri.com

Senior Associate - Operations - Collections

0-5 Yrs

Pune

19hr ago·via naukri.com

Assistant Manager - WTS - Oracle Cloud PCMCS Consultan

6-10 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Senior Associate - Operations

0-5 Yrs

Mumbai, Navi Mumbai

19hr ago·via naukri.com

Senior Associate - Operations

0-5 Yrs

Pune

19hr ago·via naukri.com

Assistant Manager - FNA

0-5 Yrs

Pune

19hr ago·via naukri.com

Senior Associate - Operations

0-5 Yrs

Pune

19hr ago·via naukri.com

Group Manager - WFM - Forecasting

5-8 Yrs

Pune

19hr ago·via naukri.com

Recently Viewed

REVIEWS

TCS

No Reviews

REVIEWS

TCS

No Reviews

REVIEWS

Mphasis

No Reviews

REVIEWS

TCS

No Reviews

COMPANY BENEFITS

WNS

No Benefits

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent