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84 Vuram Technology Jobs

Bangalore Walk in - Sr Associate - Operations

0-4 years

Bangalore / Bengaluru

1 vacancy

Bangalore Walk in - Sr Associate - Operations

Vuram Technology

posted 5mon ago

Job Description

  • Answer incoming calls and respond to customer queries
  • Research and resolve customer issues using the tools and applications provided
  • Identify and escalate issues to supervisors wherever necessary
  • Document all calls as per the standard operating procedures
  • Follow up on customer calls wherever necessary
  • Identify and escalate to management any deviations observed in the call trends
  • Maintain expected Quality Targets
  • Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
  • Meet internal Production, Utilization and Productivity target
Qualifications
Graduate from a recognized university
Proficient in computer applications
Knowledge of customer service practices
Excellent listening, verbal and written communication skil

Employment Type: Full Time, Permanent

Read full job description

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What people at Vuram Technology are saying

What Vuram Technology employees are saying about work life

based on 9 employees
88%
100%
100%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vuram Technology Benefits

Team Outings
Work From Home
Soft Skill Training
Health Insurance
Job Training
Free Transport +6 more
View more benefits

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