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60 Vuram Technology Jobs
Bangalore Walk in - Sr Associate - Operations
0-4 years
Bangalore / Bengaluru
1 vacancy
Bangalore Walk in - Sr Associate - Operations
Vuram Technology
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer incoming calls and respond to customer queries
- Research and resolve customer issues using the tools and applications provided
- Identify and escalate issues to supervisors wherever necessary
- Document all calls as per the standard operating procedures
- Follow up on customer calls wherever necessary
- Identify and escalate to management any deviations observed in the call trends
- Maintain expected Quality Targets
- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
- Meet internal Production, Utilization and Productivity target
Employment Type: Full Time, Permanent
Functional Areas: Other
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