B2B Collections and Dispute Management Specialist

Role & responsibilities

Job Overview:

We are seeking a detail-oriented and proactive B2B Collections and Dispute Management Specialist to join our dynamic finance team. In this role, you will be responsible for managing overdue accounts, resolving complex payment disputes, and ensuring the timely collection of outstanding invoices from our business clients. You will play a critical role in optimizing cash flow, reducing aged receivables, and fostering strong, long-term client relationships.

Key Responsibilities:

• B2B Collections: Manage the full lifecycle of collections for business clients, ensuring timely payments and minimizing overdue accounts.
• Dispute Resolution: Act as the primary point of contact for clients with payment disputes, working to resolve issues efficiently while maintaining positive client relationships.
• Account Analysis: Regularly review accounts to identify overdue payments, track outstanding balances, and prioritize high-risk clients.
• Negotiation: Engage in negotiations with clients to agree on payment plans, settlements, or alternate arrangements to clear debts.
• Documentation: Accurately document all communication, payment arrangements, and dispute resolutions within our CRM or ERP system.
• Collaboration: Work closely with cross-functional teams, including sales, legal, and finance, to resolve issues related to billing discrepancies, contract terms, or client complaints.
• Reporting: Prepare and present regular reports on collection progress, aged receivables, and dispute resolutions to senior management.
• Process Improvement: Identify areas for process improvement and implement best practices for more effective collections and dispute resolution.

Preferred candidate profile

Qualifications:

• Education: Bachelors degree in Finance, Accounting, Business Administration, or a related field (preferred).
• Experience:
• Minimum of 2 years of experience in B2B collections or accounts receivable management, with a focus on dispute resolution.
• Strong knowledge of accounting principles, financial processes, and credit management.
• Experience in working with business clients, handling large or complex accounts.
• Skills:
• Excellent negotiation and communication skills, with the ability to resolve conflicts professionally.
• Strong analytical skills and attention to detail.
• Proficiency with ERP, CRM, or accounting software (e.g., SAP, Oracle, Salesforce).
• Ability to work independently, manage multiple accounts, and meet deadlines.
• Strong organizational and time management skills.