Collection Specialist

Role Overview

The AR Collection Specialist is responsible for ensuring timely collection of outstanding receivables, maintaining strong customer relationships, and resolving any payment-related issues. This role involves proactive communication with customers, internal stakeholders, and finance teams to optimize cash flow and minimize overdue balances. Experience in Indian Collection process is a must.

Role & responsibilities

1. Customer Follow-ups: Conduct daily follow-ups with customers via calls and emails to ensure timely payments.

2. Sales Coordination: Collaborate with the Sales team to address long-outstanding and critical payment issues.

3. Customer Communication: Respond to internal and external AR inquiries, providing necessary assistance.

4. Reconciliation & Issue Resolution: Perform customer account reconciliations and resolve open payment discrepancies.

5. Collection Tracking: Update the Collection Workbench with follow-up statuses and remarks for global team visibility.

6. Mailbox Management: Monitor and manage the AR mailbox to ensure timely responses to customer queries.

7. Reporting & Dashboards: Prepare and share AR-related trackers and dashboards with Local Finance on a fortnightly basis.

8. Discrepancy Identification: Identify and communicate customer payment discrepancies for prompt resolution.

9. Aged Unapplied Cash & Currency Differences: Investigate and resolve aged unapplied cash and currency variances.

10. Document Exchange & Invoicing: Monitor and organize document exchange actions for efficient invoicing and customer communication.

11. Credit & Rebill Processing: Assist in processing credit rebills within the system as required.
Unidentified Payments: Research and allocate unidentified payments accurately.

12. Dispute Resolution: Work closely with internal teams and customers to resolve invoice disputes, pricing mismatches, or other billing-related concerns in a timely manner. Ensure all disputes are properly documented and tracked until resolution.

Preferred candidate profile

1. 5-8 Year Experience in AR Collection process Process

2. Gratduate/MBA or equavalient

3. Strong communication and negotiation skills.

4. Proficiency in Microsoft Excel and ERP systems.\

5. Ability to analyze data and resolve discrepancies efficiently.

6. Strong organizational skills and attention to detail.

7. Team player with the ability to work independently.