Associate Consultant

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities . Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.

Visit us at https://www.softwareone.com/en

• Associate -Consultant -  Security Specialist function is to own and collaborate with the team in terms of delivering and supporting security solutions based on customer requirements and industry knowledge.
• Perform health checks on security solution regularly and help detect incidents before there is any impact
• Monitor and measure system resources, and if needed, resolve Issues related to security incidents related to emails, changes and problem tickets;
• Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution;
• Fix security related service issues as they occur and follow up with after action reviews; and 
• Follow Incident, Request, Problem, Change and Access Management processes based on ITIL and our IT-service management tool

• Minimum 2 to 4 years demonstrated ability working in a Security Operation Centre monitoring, detecting, triaging and supporting security solutions related to M365 Intune and Defender
• Hands on experience in Crowdstrike and SentinelOne implementation skills is must.
• Experience in monitoring, detecting, supporting and delivering security solutions such M365 Intune, MDM, Defender, O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, CAS Alerts Management, Proof Point Email Security, FireEye ETP, TrendMicro, DLP, Email and Web Security, SPAM filtering, Vulnerability Scanning, Firewalls, IPS/IDS, etc
• Have a good understanding and awareness of 2 or more of the following: Ø Proof Point Ø Intune / Defender Ø Trend Micro Deep Security Ø Trend Micro ApexOne Ø Qualys Guard / Metasploit / Nessus Tenable Ø Microsoft M365 MDM, Security and Compliance Ø Splunk Enterprise and Security Ø CyberArk
• Have a good understanding of ticket management and service requests
• Have a good understanding of Security Operations and Service Delivery
• Exposure to ISO 27001, PCI related certification and compliance practices Awareness and expertise of using at least 1 Enterprise Ticketing system ITIL processes in supporting Security Solutions and Service Delivery
• The candidate may need to work Flexible Hours to provide extended support and may need to come in 24x7 shifts & be available on call when required
• Engineering Degree or equivalent experience in Computer Science or Technical Degree with certifications in Information Technology or Information Security
• Cisco certifications such as CCNA
• Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500
• Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security Products Preferred
• Good command in English, other foreign languages are a plus;
• Good cross-cultural interpersonal skills
• Ability to communicate effectively with various teams and customer;
• Be a great teammate and Fast Learner;
• Share best practices and proactively suggest continuous improvement;
• Raise operational issues to management when needed;
• Willing to work in 24x7 shifts