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Digital Transformation Consultant

7-10 years

Gurgaon / Gurugram

Digital Transformation Consultant

WNS

posted 10hr ago

Job Role Insights

Flexible timing

Job Description

Key Responsibilities:
  • Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions.
  • Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients.
  • Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping.
  • Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations
  • Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience.
  • Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.
  • Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff
  • Work cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business.
  • Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives

Desired Skills and Experience:

  • 7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies
  • Expert at Lean/Sigma, Process reengineering and Customer Journey mapping
  • Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc.
  • Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc.
  • Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members.
  • Ability to analyze financial and operational data and synthesize findings in common business language.
  • Good Domain understanding is desirable
  • Ability to work with leaders in a matrix organization
  • Excellent business writing and presentation & communication skills.
  • Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time.

Qualifications

Graduate or MBA


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Digital Transformation Consultant roles with real interview advice

Top WNS Digital Transformation Consultant Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.2
 Rating based on 2 Digital Transformation Consultant reviews

Likes

You will get a chance to work directly with leaders with good experience.

  • Job security - Excellent
Dislikes

Post joining compensation benefits and growth opportunities are very limited

  • Salary - Poor
  • +1 more
Read 2 Digital Transformation Consultant reviews

Digital Transformation Consultant salary at WNS

reported by 31 employees with 6-18 years exp.
₹16.9 L/yr - ₹28.5 L/yr
16% more than the average Digital Transformation Consultant Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Gurgaon / Gurugram Office Locations

View all
Gurugram Office
WNS Global Services Private Limited, 9th Floor, Block A2, DLF World Tech Park, NH8, Sector 30 Gurugram
Haryana 122002
Gurugram Office
WNS Global Services Private Limited, 9th Floor, Block A2, DLF World Tech Park, NH8, Sector 30 Gurugram
Haryana 122002

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