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WN Infotech

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346 WN Infotech Jobs

Help Desk Technician

WN Infotech

0-3 years

Noida, Pune, Gurgaon / Gurugram + 1 more

1 vacancy

WN Infotech

posted 4d ago

Job Role Insights

Key skills for the job

Computer Science Customer Service Information Technology Microsoft Power BI Air Ticketing Helpdesk

+ 3 more

Job Description

Job Summary

As a Help Desk Technician at WN Infotech, you will beresponsible for providing technical assistance and support to company employeesand clients. Your primary objective will be to ensure the smooth operation ofcomputer systems, networks, and software applications.

Your Role and Responsibilities

Responding to user inquiries and resolving technical issues viaphone, email, or in-person.
Diagnosing and troubleshooting hardware, software, and networkproblems.
Installing, configuring, and maintaining computer systems andperipherals.
Assisting with software application upgrades and patches.
Managing user accounts, permissions, and passwords.
Collaborating with other IT staff to escalate and resolvecomplex technical issues.
Documenting troubleshooting procedures and solutions for futurereference.
Providing training and guidance to users on how to use hardwareand software effectively.
Conducting periodic system audits and maintenance tasks

Required Technical and Professional Expertise

Proficiency in troubleshooting Windows and Mac operatingsystems.
Knowledge of networking principles and protocols (TCP/IP, DNS,DHCP, etc.).
Familiarity with help desk software and ticketing systems.
Strong customer service and communication skills.
Ability to work independently and as part of a team.
Attention to detail and problem-solving abilities.
Experience in providing technical support in a professionalenvironment.

Qualification & Experience Required

Bachelor s degree in Information Technology, Computer Science,or related field preferred.
Relevant industry certifications such as CompTIA A+, Network+,or Microsoft Certified Desktop Support Technician (MCDST) is a plus.
Proven 0 to 3 of experience working in a help desk or technical supportrole.
Familiarity with remote desktop support tools and techniques.
Strong understanding of ITIL (Information TechnologyInfrastructure Library) best practices is desirable.