Help Desk Engineer

Job description

"NTT DATA- Hiring for Helpdesk/ Service Desk Associate - Looking for Immediate Joiners "

Role & responsibilities

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and Technology improvements.
• Willing to learn & grow in other IT Business areas
• 5 days working a week with Rotational shift and Rotational Week off

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
• International Technical Support Experience is Preferred

In addition, preferable skills and behaviors include:

• Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
• Knowledge in Desktop Support
• Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications
  like MS Visio MS Excel & MS Power point etc.

Preferences: - Optional (nice-to-haves)

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

- ITIL foundation certified .