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4.0

based on 2.7k Reviews

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52 NTT Data Information Processing Services Jobs

Help Desk Engineer

1-5 years

Noida

40 vacancies

Help Desk Engineer

NTT Data Information Processing Services

posted 21d ago

Job Role Insights

Flexible timing

Job Description

Job description

"NTT DATA- Hiring for Helpdesk/ Service Desk Associate - Looking for Immediate Joiners "


Role & responsibilities

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements.
  • Willing to learn & grow in other IT Business areas
  • 5 days working a week with Rotational shift and Rotational Week off

Requirements for this role include:

  • Excellent English written and verbal communication skills.
  • Exceptional customer service skills.
  • Great Team player
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
  • International Technical Support Experience is Preferred

In addition, preferable skills and behaviors include:

  • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
  • Knowledge in Desktop Support
  • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications
    like MS Visio MS Excel & MS Power point etc.

Preferences: - Optional (nice-to-haves)

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

- ITIL foundation certified .



Employment Type: Full Time, Permanent

Read full job description

Prepare for Help Desk Engineer roles with real interview advice

People are getting interviews at NTT Data Information Processing Services through

Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
50%
11%
10%
5%
3%
1%
20% candidates got the interview through other sources.
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What people at NTT Data Information Processing Services are saying

3.0
 Rating based on 2 Help Desk Engineer reviews

Likes

Team manager is very supportive

Dislikes

No work life balance No good hike in salary

Read 2 reviews

Help Desk Engineer salary at NTT Data Information Processing Services

reported by 12 employees
₹2.6 L/yr - ₹4.9 L/yr
48% more than the average Help Desk Engineer Salary in India
View more details

What NTT Data Information Processing Services employees are saying about work life

based on 2.7k employees
67%
82%
70%
64%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NTT Data Information Processing Services Benefits

Submitted by Company
Recognition and Development Programs
Health Care Navigator
Additional Voluntary Benefits
Concierge Services
Paid Parental Leave
Generous Paid Time Off (PTO) +2 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Team Outings +6 more
View more benefits

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