Service Desk Specialist - Bangalore

Greetings for the day !!!

NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA a part of NTT Group is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.

Job description

NTT DATA - "HELP DESK Associate/Senior Associate

Role Responsibilities:

Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Required Skills:

Qualification: Graduate

At least 12 Months to 2 years of experience in an international technical support profile

Rotational shifts (24*7).

Technical Support skills.

Interested candidates, share your resume to ruth.s@nttdata.com