We are hiring For Service Desk - Voice Process skills

Greeting from Infosys BPM Ltd.,

We are hiring for Service Desk - Technical Support skills at Pune location.

WORK FROM OFFICE

ROTATIONAL SHIFT

Please find below Job Description for your reference:

Job Description:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid

Must Have:

• Excellent communication skills
• Ready to work in 24*7 shifts, work from office in Pune
• Full time education of 15 years
• For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required

Preferred Qualifications: Any Graduate

If interested, please share your resume with below details to pc.sriram@infosys.com

Name:

Email & Mobile Number:

Date Of Birth:

Graduation:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with Night Shift:

Ready to Walkin:

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd.