Quality Manager

Role & responsibilities

• Support management focus on review of key drivers, metrics and operational processes that drive Qualitative KPI results
• Demonstrate commitment to program internal customer satisfaction.
• Develop audit planning and Quality strategy to ensure maximum improvement in quality performance
• Using smart logic in sampling for transactional audits
• Plan for Automation project in tandem with operations
• Designing and reviewing Quality and CX dashboards
• Delivering Quality and CX Process improvement
• Managing client Quality governance i.e. preparing Quality updates for Weekly/Monthly and Quarterly reviews
• Conduct Quality Baseline Enterprise Standard for Teleperformance review/audits on time and ensure alignment to the requirements on ongoing basis
• Manage Quality Team leaders through effective engagement and upskilling programs

Preferred candidate profile

Candidate interested for above location can apply

Experience into any international and domestic process

Perks and benefits

As per company norms