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Accenture

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3.8

based on 55.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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20550 Accenture Jobs

Quality Auditing Associate Manager

Accenture Solutions Pvt Ltd

3.8

based on 55.1k Reviews

10-14 years

Bangalore / Bengaluru

1 vacancy

Quality Auditing Associate Manager

Accenture

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Quality Control QC Project Management Auditing Internal Audit

+ 10 more

Job Description

Skill required: Compliance (CaaS) - Client Data Protection (CDP) Compliance

Designation: Quality Auditing Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
Leadership, Communication, Client Management, Project Management and Risk Management, Problem Solving Stakeholders engagement required , Primarily email & voice interaction with HL Programme Mgt & Partners

What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationshipEnglish Proficiency-CEFR Level C1 Educated to Degree LevelMinimum of 5 years team management experience, preferably within a financial service environment/Legal firm.

Roles and Responsibilities:

Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams.Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out the client & Accenture, immediately addressing any situation where this not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & without clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery Manager

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description