Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by eClerx Team. If you also belong to the team, you can get access from here

eClerx Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

70 eClerx Jobs

Senior Process Manager (Quality)

10-20 years

₹ 8 - 12L/yr

Chandigarh

2 vacancies

Senior Process Manager (Quality)

eClerx

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Hi Candidate,


We are hiring for Senior Process Manager (Quality)


  • Overall 10+ years of experience.

  • Transitional quality experience is Must.

  • Should be comfortable with Night Shift (US Shift - 24*7)

  • Telecom experience is preferred.

Customer Operations Senior Process Manager Responsibilities


  • Prepares performance reports by collecting, analysing, and summarizing data and trends
  • Ensure Critical Performance Metrics are met consistently
  • Lead client/vendor reviews/calibrations
  • Revert to client/vendor queries on routine issues
  • Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
  • Manage multiple teams
  • Perform audits and quality checks on Team Leads & Floor Supports
  • Provide feedback to the Team Leads & Floor Supports periodically on their performance
  • Ensure cross skilling and periodic process re-verification to ensure resource pool
  • Perform Training Need Identification for teams
  • Perform Bottom Quartile Management
  • Ensure directives from senior leadership are percolated and acted upon
  • Hold periodic meetings, discuss task delegation and review issues
  • Conduct team huddles and meetings to discuss operational updates
  • Build team spirit through group sessions, activities, and projects
  • Focus on retention of staff through career mapping & guiding team members
  • Advocate and follow organizational policies and procedures
  • Adhere to the information security requirements
  • Ensure all client deliverables met within timelines
  • Ensure productivity/quality enhancement and process meet all metrics
  • Remediation of any major incident
  • Manage client MBR/QBR deck, client calls and reviews


Preferred Qualifications


Any Graduate


Interested Candidate Kindly share your resume on sushmita.gaikwad01@eclerx.com


Thanks & Regards,

Sushmita Gaikwad
Associate Process Manager HR Recruitment
eClerx Service Limited

(Website - https://eclerx.com/)

Contact No : 8788486610


Employment Type: Full Time, Permanent

Read full job description

eClerx Interview Questions & Tips

Prepare for eClerx Senior Process Manager roles with real interview advice

Top eClerx Senior Process Manager Interview Questions

Q1. What is capital markets its types and money Market
Q2. What do you mean by Derivatives?
Q3. What is 5% of 50? What is 50% of 5? How will you cut a cake in 8 pieces in 3 cuts?
View all 312 questions

What people at eClerx are saying

3.6
 Rating based on 68 Senior Process Manager reviews

Likes

Faster growth for few

Dislikes

No employee focus

  • Salary - Bad
  • +5 more
Read 68 Senior Process Manager reviews

Senior Process Manager salary at eClerx

reported by 522 employees with 8-18 years exp.
₹9 L/yr - ₹31.6 L/yr
At par with the average Senior Process Manager Salary in India
View more details

What eClerx employees are saying about work life

based on 5k employees
53%
80%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

eClerx Benefits

Submitted by Company
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Job Training
Health Insurance +2 more
Submitted by Employees
Cafeteria
Soft Skill Training
Job Training
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

Compare eClerx with

Genpact

3.8
Compare

WNS

3.4
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.8
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

LTIMindtree

3.8
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

Sutherland Global Services

3.6
Compare

Hexaware Technologies

3.5
Compare

L&T Technology Services

3.3
Compare

Coforge

3.3
Compare

Virtusa Consulting Services

3.8
Compare

CGI Group

4.0
Compare

Cyient

3.6
Compare

Similar Jobs for you

Quality Manager at Teleperformance (TP)

Mumbai

8-13 Yrs

₹ 9-16 LPA

Quality Manager at Teleperformance (TP)

Chennai

6-11 Yrs

₹ 7.5-10 LPA

Quality Manager at Teleperformance (TP)

Hyderabad / Secunderabad

8-13 Yrs

₹ 9-18 LPA

Quality Manager at Oneclickmoney Techplus

Gurgaon / Gurugram

3-8 Yrs

₹ 3-8 LPA

Manager Quality Assurance at OnePlus Technology India Pvt Ltd

Noida

5-10 Yrs

₹ 8-15 LPA

Quality Manager at Teleperformance (TP)

Indore

8-13 Yrs

₹ 8-16 LPA

Senior Executive at Kalpataru Group

Mumbai Suburban, Thane

3-8 Yrs

₹ 6-10 LPA

Quality Auditing Associate at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

10-14 Yrs

₹ 14-16 LPA

International BPO at Sutherland

Hyderabad / Secunderabad

10-17 Yrs

₹ 12-16 LPA

Quality Analyst at PrimEra Medical Technologies Private Limited

Remote

5-9 Yrs

₹ 7-8 LPA

eClerx Chandigarh Office Location

View all
Chandigarh Office
eClerx Services Limited, 1st and 2nd Floor, Towers A & B, DLF Info City Developer, Rajiv Gandhi Chandigarh Technology Park, Kishangarh Chandigarh
160101

Senior Process Manager (Quality)

10-20 Yrs

₹ 8 - 12L/yr

Chandigarh

1mon ago·via naukri.com

HR Operations - Pune - Retainer - 1 Yr Contractual

1-3 Yrs

Navi Mumbai

15hr ago·via naukri.com

Accounts Receivable - Associate Process Manager - Mumbai

3-8 Yrs

₹ 7.5 - 8L/yr

Navi Mumbai

16hr ago·via naukri.com

Employee service - Telecalling- Airoli (On contract)

1-6 Yrs

Navi Mumbai

22hr ago·via naukri.com

Customer Service Executive

0-2 Yrs

Mohali, Chandigarh

23hr ago·via naukri.com

Customer Care Executive

0-1 Yrs

₹ 2 - 3L/yr

Mohali, Chandigarh

1d ago·via naukri.com

Inbound International Voice Process

0-3 Yrs

₹ 2.25 - 3L/yr

Mohali, Chandigarh

1d ago·via naukri.com

eClerx is Hiring For International Voice

0-3 Yrs

₹ 2 - 3L/yr

Mohali, Chandigarh

1d ago·via naukri.com

Retainer ( HR Operations )

0-1 Yrs

Pune

1d ago·via naukri.com

HR - L&D and Onboarding Professional

0-1 Yrs

Pune

1d ago·via naukri.com
write
Share an Interview