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69 eClerx Jobs

Senior Process Manager WFM (BPO Exp Mandate)

6-11 years

₹ 8 - 12L/yr

Pune

2 vacancies

Senior Process Manager WFM (BPO Exp Mandate)

eClerx

posted 20hr ago

Job Description

Hi Candidate,


We are hiring for Senior Process Manager (WFM)


Location - Pune

Shift Timings - Flexible (24*7)

5 Days working - (Rotational Week Offs)

Specialism : WFM in BPO


Required Skills and Experience:

  • Demonstrated people management experience.
  • Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce.
  • Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation.
  • Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service.

Stakeholder Management

  • Oversee, manage and monitor Workforce Development activities.
  • In conjunction with the executive management, participate in key stakeholder engagement.
  • Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships.

WFM Process: Responsibilities

  • Should be able to coordinate with operations Managers and Leads
  • Communicate effectively and close looping with the operations in case of observations
  • Meet process expectations with high-quality standards and adherence to SLAs
  • Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc.


Please share Cv's on Shilpam.01@eclerx.com or connect on 9999641605.


Employment Type: Full Time, Permanent

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What people at eClerx are saying

3.6
 Rating based on 68 Senior Process Manager reviews

Likes

Faster growth for few

Dislikes

No employee focus

  • Salary - Bad
  • +5 more
Read 68 Senior Process Manager reviews

Senior Process Manager salary at eClerx

reported by 569 employees with 5-18 years exp.
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₹9 L/yr - ₹33 L/yr
At par with the average Senior Process Manager Salary in India
View more details

What eClerx employees are saying about work life

based on 5k employees
53%
80%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

eClerx Benefits

Submitted by Company
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Job Training
Health Insurance +2 more
Submitted by Employees
Cafeteria
Soft Skill Training
Job Training
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

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eClerx Navi Mumbai Office Locations

View all
Navi Mumbai Office
eClerx Services Limited, Building#14, 4th- 5th Floors, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708 Navi Mumbai
400708
Navi Mumbai Office
Building # 11, 4th- 6th Floors, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708 Navi Mumbai
400708

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