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195 Sutherland Global Services Jobs

Quality Manager - International BPO

10-17 years

₹ 12 - 16L/yr

Hyderabad / Secunderabad

1 vacancy

Quality Manager - International BPO

Sutherland Global Services

posted 4d ago

Job Description

Company Description:

Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.


Job Description:

Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager (Quality Manager). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience.


Qualifications:

Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills


Employment Type: Full Time, Permanent

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Top Sutherland Global Services International BPO Interview Questions

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What people at Sutherland Global Services are saying

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
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Sutherland Global Services Benefits

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Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
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Sutherland Global Services Hyderabad / Secunderabad Office Location

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Hyderabad / Secunderabad, Telangana Office
DivyaSree TechRidge, Block P2, (North Wing) 7th Floor, Manikonda, Hyderabad 500089, India Hyderabad / Secunderabad, Telangana
500089

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