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386 Teleperformance Jobs

Assistant Manager

7-12 years

₹ 5 - 8L/yr

Mumbai Suburban, Mumbai

2 vacancies

Assistant Manager

Teleperformance

posted 28d ago

Job Description

Urgent Hiring :Assistant Manager - FPA

Location : Malad


Role Responsibilities:

  • Lead as an Analyst for the client program by monitoring calls, chats, and emails to detect process gaps and potential exploits.
  • Analyze reports and design audit plans for flawless security checks.
  • Review and interpret client and agent-level activities to identify anomalies and fraud risks.
  • Develop and share detailed reports and dashboards based on audit findings.
  • Escalate any critical observations to the appropriate departments without delay.
  • Conduct comprehensive Security Risk Assessments.
  • Oversee day-to-day FPA delivery audits, providing insights based on your assessments.
  • B&M hybrid shift in Malad Mumbai but should be prepared to come to office on all days in case its a business requirement.
  • He should be a Graduate.

Other requirements:

  • Strong Technical knowledge
  • Good hold on Microsoft Office tools and application PowerPoint and excel use are critical
  • Display professional positive service-oriented attitude and ability to think out of the box
  • Analytical and presentation skills
  • Well versed with the program product knowledge
  • Excellent Understanding
  • Coaches and counsel agents as necessary
  • Should have team handling experience

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Assistant Manager roles with real interview advice

Top Teleperformance Assistant Manager Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.5
 Rating based on 394 Assistant Manager reviews

Likes

Teleperformance is a company that truly cares about its people . The management is approachable and receptive to feedback , and they make a concerted effort to address any concern or issues promptly

  • Salary - Excellent
  • +6 more
Dislikes

No any Cons from my side

Read 394 Assistant Manager reviews

Assistant Manager salary at Teleperformance

reported by 1.7k employees with 2-15 years exp.
₹3 L/yr - ₹11.7 L/yr
16% less than the average Assistant Manager Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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