IENERGIZER NOIDA IS LOOKING FOR AN AVP/ VP Operations - Specifically from US Banking / FINTECH Process.
For Further Details reach out Sharandeep Kaur via Email - sharandeep.kaur@ienergizer.com or contact at 9266364422.
Job Description AVP/ Vice President, Operations Responsibilities
- AVP/VP - Current Role from Banking Domain only - Fraud / Dispute/ Chargeback/ AML/ KYC
- Managing delivery of international account in Fin Tech/US Banking .
- Delivery matrix and contractual SLA management.
- Ensure timely and accurate reporting of performance metrics and SLAs to the Management
- Day to day client management.
- Managing a span of 1000+ FTs across multiple account.
- Lead all client and internal calls for the process, single point of contact.
- Responsible for deploying optimal workflow to deliver the desired delivery goals.
- Deploy and review proper Quality Control measures and Tollgates in process.
- Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
- Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.
- Direct workflow, training and other shared services for optimum functioning of account.
- Manage attrition and career planning of all employees within span of control.
- Grow account strategically to increase top line for the organisation.
- Manage and improve profitability of the account.
Educational qualification- Post Graduate in Business Management.
Work experience - 15+ years of relevant experience.
Special requirements
- Strong written and verbal communication & technical writing skills.
- Strong understanding of contracts and key BPO dynamics governing them.
- Strong customer service orientation and client management skills.
- Fundamentally a strong people manager. Should be able to guide a team to success.
- Highly organized with a proven track record of delivering to deadlines.
- Exceptional attention to detail and output oriented & work under pressure
- Excellent People Management & leadership qualities.
- Should be open to work from Office, No Cabs.
Experience: 15 - 22 Years
Industry Type: BPO / Call Centre / ITES
Location: Noida
Employment Type: Full Time, Permanent
Read full job description