Fraud Control Manager

Key Job Responsibilities

1. Fraud / Risk Controller for Branch Business Gold Loans, Small Business Loans
2. Proven ability in Identification/investigation of causes of risk incident/fraud and measures to prevent them
3. Exposure to compiling / Filing / Reporting Fraud/incident reports to internal and external stakeholders
4. Proven recovery measures – relevant branch/employees/hierarchy or external collections / skip tracing agencies/bureau alerts etc
5. Drive recovery targets with the stakeholders
6. Demonstrated ability to deploy and implement relevant recovery tools – be it hard collections/police / legal measures
7. Experienced, Used and Implemented various Technology tools, including AI / ML for fraud control and prevention, detection and resolutions
8. Engagement capability with markets/field teams to identify control weaknesses and work with relevant teams to fix them
9. Conduct mystery shopping to validate the efficacy of process adherence/controls/gaps and address them
10. Demonstrated ability to develop and successfully run an FCU / RCU function and practice