Chat Support Executive

Roles and Responsibilities

• Provide technical support to customers through chat process, resolving their queries and concerns in a timely manner.
  
• Handle non-voice processes such as email and web chats with efficiency and accuracy.
  
• Utilize strong communication skills to effectively address customer issues and provide solutions.
  
• Maintain accurate records of customer interactions using CRM software.
  
• Collaborate with team members to resolve complex cases and improve overall performance.
  

Desired Candidate Profile

• 0-1 year of experience in BPO or related industry (chat process, non-voice process).
  
• Strong understanding of chat processing principles and practices.
  
• Excellent written communication skills for effective issue resolution.
  
• Ability to work on rotational shifts including night shifts (if required).
  
• Basic knowledge of computer applications for data entry purposes.
  

Shift timings 24*7 and 6 days

System Requirement - Own Laptop with i5 processor and Above, 8GB ram

WIFI Internet speed - More than 100 Mbps